Hospital Liaison Representative

4 weeks ago


Huntington, West Virginia, United States Marshall Health Network Full time
Job Summary

Cabell Huntington Hospital seeks a Guest Services Representative to act as liaison to Hospital departments and assist patients and visitors with non-medical requests.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors, addressing their needs and concerns in a timely and professional manner.
  • Assist with information, directions, and way-finding, ensuring a seamless experience for guests.
  • Monitor waiting areas and perform visitor control duties, maintaining a safe and secure environment.
  • Listen carefully to guests' needs and anticipate their requirements, providing solutions and referrals as necessary.
  • Utilize basic computer skills to access information and complete tasks efficiently.
  • Communicate clearly and professionally with guests, both in person and over the phone.
  • Work effectively with minimal supervision, prioritizing tasks and managing time to meet deadlines.
  • Assist patients and visitors with any needs they may have while in the Hospital, ensuring their comfort and satisfaction.
  • Report patient safety concerns and hazardous conditions in a timely and appropriate manner.
  • Confer with guests to provide information, take or enter requests, and refer unresolved customer concerns to designated departments.
  • Maintain an acceptable level of order, control, and safety in the assigned work area by enforcing Hospital Policies and Procedures.
Requirements
  • Possess a valid Operator's License.
  • Have a clean criminal and motor vehicle record.
  • Meet Hospital Insurance Carrier requirements.
  • Basic First Aid knowledge is preferred.
Physical Demands
  • Must be able to reach, stoop, bend, and crouch.
  • Must be able to adapt to rapidly changing environmental conditions.
  • Must possess the ability to hear and interpret two-way radio calls.
  • Must be in good physical condition.
  • Must be able to run.
  • Visual and hearing acuity are required.
  • Must meet the requirements of Cabell Huntington Hospital's Insurance Provider.
  • Must be able to stand and/or walk for prolonged periods of time.


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