Customer Service Liaison

3 weeks ago


Huntington Beach, California, United States Travis Mathew Full time

About the Role:

The Client Services Representative (CSR) is a key member of the TravisMathew team, responsible for supporting the direct-to-consumer (DTC) business through enhanced operational service.

Key Responsibilities:

  • Manage daily service-related communications, via phone and electronically
  • Serve as a liaison for all inbound inquiries that require support and assistance from alternate departments
  • Support Accounts Receivable in resolving order credit holds
  • Support Order Management to ensure on-time order fulfillment
  • Perform other service-related duties as needed
  • Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
  • Proficient in ERP systems, SAP preferred
  • Proficient in eCommerce platforms, SAP preferred
  • Experience with online clientele / chat service
  • Ability to foster account relationships
  • Bachelor's Degree, preferred
  • Minimum 1 year industry experience in a customer service capacity

Work Environment:

The work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.

Compensation:

$14 USD Hourly

About TravisMathew:

We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.



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