Guest Services Representative

3 months ago

Huntington, United States Marshall Health Network Full time
Cabell Huntington Hospital seeks a Guest Services Representative. Please note that shifts include evenings, midnights, weekends and holidays.
Guest Relations Representative will act as liaison to Hospital departments when called upon and assist patients and visitors with non-medical requests such as: information, directions, hotel and dining recommendations and reservations, business services, transportation, travel arrangements, mailing and shipping items, lost and found and other guest service related requests.
Guest Relations Representatives:

  • Must meet the immediate needs of patients and visitors coming to the hospital such as greeting, assisting guests with non-medical requests, information, directions, and way-finding; must perform visitor control, monitoring waiting areas, and other guest related duties.
  • Must be able to listen carefully and anticipate guest needs.
  • Possess basic computer skills.
  • Must speak and communicate clearly, professionally and tactfully.
  • Be able to multi-task; time management and problem solving skills are essential.
  • Must be able to work with minimal supervision.
  • Assist patients and visitors with any needs they may have while in the Hospital.
  • Must be able to listen carefully and anticipate guests needs. Introduces self by name and job title when speaking in person or by telephone to patients, their families and others.
  • Demonstrates honesty, discretion in conduct, and confidentiality in conversations in all areas of work environment.
  • Reports patient safety concerns and hazardous conditions in a timely and appropriate manner.
  • Has strong interpersonal skills.
  • Possesses the ability to speak and communicate clearly, professionally and tactfully.
  • Has an excellent documentation skills.
  • Confers with guests in person or by telephone to provide information, take or enter requests, refer unresolved customer concerns to designated department for further investigation and then follow through for loop closure.
  • Maintains an acceptable level of order, control, and safety in their assigned work area by enforcing the various Hospital Policies and Procedures.
  • Protects patients, visitors and employees from harm and reasonable fear of harm.
  • Will include data tracking and report development.
  • In the event of disaster or threat to the hospital, this position will convert to a security role.
Job Requirements:
  • Possess a valid Operators License
  • A clean criminal and motor vehicle record
  • Meet Hospital Insurance Carrier requirements
  • Basic First Aid knowledge preferred
Physical Demands:
  • Must be able to reach, stoop, bend, and crouch.
  • Must be able to adapt to rapidly changing environmental conditions.
  • Must possess ability to hear and interpret two-way radio calls.
  • Must be in good physical condition.
  • Must be able to run.
  • Visual and hearing acuity required.
  • Must meet requirement of Cabell Huntington Hospital Insurance Provider.
  • Must be able to stand and/or walk for prolonged periods of time.

  • Guest Services Representative

    2 weeks ago

    Huntington, West Virginia, United States Marshall Health Network Full time

    Cabell Huntington Hospital seeks a Guest Services Representative. As a key member of our team, you will play a vital role in ensuring that patients and visitors receive exceptional service.Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Guest Services Representative. In this role, you will serve as the...

  • Guest Services Ambassador

    2 weeks ago

    Huntington, West Virginia, United States Marshall Health Network Full time

    Job Title: Guest Services RepresentativeCabell Huntington Hospital seeks a highly skilled and motivated Guest Services Representative. As a key member of our team, you will play a vital role in providing exceptional guest services to patients and visitors.The successful candidate will act as liaison to hospital departments, assisting with non-medical...

  • Guest Service Representative

    3 days ago

    Huntington Beach, United States Nothing Bundt Cakes Full time

    Replies within 24 hours At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off...

  • Customer Service Representative

    4 weeks ago

    Huntington, Texas, United States Dairy Queen Full time

    At Dairy Queen, we're looking for a talented Customer Service Representative to join our team. As a key member of our crew, you'll play a vital role in delivering exceptional customer experiences and helping us exceed our guests' expectations.Job SummaryAs a Customer Service Representative at Dairy Queen, your primary responsibility will be to provide...

  • Customer Service Representative

    4 days ago

    Huntington Park, California, United States Wingstop Full time

    Job Title: Customer Service RepresentativeAbout Wingstop: At Wingstop, our mission is to serve World Class service to our guests. As a Customer Service Representative, you will be responsible for delivering exceptional guest experiences by acting as the face and voice of Wingstop.Duties and Responsibilities:Greet guests and answer phone calls in a timely...

  • Customer Service Representative

    5 months ago

    Huntington, United States GC Services Full time

    Inte. Logix is seeking an onsite Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal c Customer Service Representative, Customer Service, Customer Experience, Representative, Retail

  • Customer Service Representative

    5 days ago

    Huntington Park, California, United States Wingstop - FWS Full time

    Are you passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment? As a Customer Service Representative at Wingstop - FWS, you will be responsible for providing fast, friendly, and excellent customer service during the order taking process.About the JobThis role is perfect for individuals who are quick...

  • PT Member

    7 months ago

    Huntington, United States Centers Full time

    Overview: CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The...

  • Guest Experience Coordinator

    2 weeks ago

    Huntington, West Virginia, United States Marshall Health Network Full time

    Job Description: Guest Experience Coordinator">Company Overview: The Marshall Health Network is a leading healthcare provider in the region, committed to delivering exceptional patient care and experiences.">About the Role: We are seeking a highly skilled Guest Services Representative to join our team as a Guest Experience Coordinator. In this role, you will...

  • Customer Service Representative

    2 weeks ago

    Huntington Beach, California, United States Domino's Pizza LLC Full time

    About the RoleDomino's Pizza LLC is seeking a skilled individual to join our team as a Customer Service Representative. This role involves providing exceptional guest experiences, ensuring orders are accurate and organized, and maintaining a clean and welcoming store environment.Key Responsibilities:Engage with customers, responding to their needs in a...

  • Guest Service Ambassador

    2 weeks ago

    Huntington Beach, California, United States Kimpton Hotel Full time

    About UsWe believe in the power of human connections to improve lives. Our boutique hotel standard emphasizes genuine relationships and meaningful interactions between guests, coworkers, and communities.Job SummaryThe Overnight Guest Service Agent is responsible for delivering exceptional guest experiences through efficient registration and check-out...

  • Morning Service Representative

    7 days ago

    Huntington Beach, California, United States VP Management Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Morning Service Representative to join our team at VP Management. This role is responsible for ensuring a seamless breakfast experience for our guests, from setup to takedown of the buffet. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to...

  • Guest Service Agent

    4 months ago

    Huntington Beach, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Service Team Member

    3 months ago

    Huntington Beach, United States Wingstop Full time

    Wingstop - 20100 Magnolia St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    3 months ago

    Huntington Park, United States Wingstop Full time

    Wingstop - 2124 E Florence Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Hospital Liaison Representative

    2 weeks ago

    Huntington, West Virginia, United States Marshall Health Network Full time

    Job Title: Hospital Liaison Representative">About the Role:The Marshall Health Network is seeking a skilled and compassionate Guest Services Representative to join our team. As a Hospital Liaison Representative, you will serve as the primary point of contact for patients, visitors, and employees, providing exceptional customer service and...

  • Hospitality Service Representative

    7 days ago

    Huntington Beach, California, United States SUN HOSPITALITY RESORT SERVICES Full time

    Sun Hospitality Resort Services">Overview">We are a full-range housekeeping provider offering services to the vacation resort industry.">About Us">We are committed to creating a positive experience for our clients and guests with welcoming, helpful, and outstanding service while maintaining a clean and comfortable environment.">Career Progression...

  • Host - Guest Services

    5 days ago

    Huntington Beach, California, United States California Pizza Kitchen Full time

    **About the Role:We are looking for a friendly and efficient Host to join our team at California Pizza Kitchen. As a Host, you will be the first point of contact for our guests and play a crucial role in setting the tone for their dining experience.**Responsibilities Include:Managing wait times and ensuring guests are seated promptlyDistributing menus and...

  • Overnight Guest Service Agent

    3 months ago

    Huntington Beach, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Hotel Guest Services Agent

    2 weeks ago

    Huntington Beach, California, United States Excel Hotel Group Full time

    We are seeking a skilled and enthusiastic Front Desk Agent to join our team at Excel Hotel Group. As a Front Desk Agent, you will be responsible for providing top-notch customer service to guests, handling cash and credit transactions, and maintaining a clean and organized front desk area.Key ResponsibilitiesYour key responsibilities will include:Welcoming...