Front Desk Representative

3 weeks ago


Huntington, West Virginia, United States Shaner Hotel Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Doubletree by Hilton Huntington. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.

Key Responsibilities

  • Guest Service
    • Provide friendly and professional service to guests, responding to their needs and resolving any issues in a timely manner.
    • Ensure that all guest rooms are clean and ready for occupancy, and that all amenities are available and functioning properly.
  • Front Desk Operations
    • Process all check-ins and check-outs, handling payments and resolving any discrepancies.
    • Manage the front desk area, ensuring that it is clean and organized, and that all necessary supplies are available.
  • Communication
    • Communicate effectively with guests, management, and other staff members to ensure that all needs are met and that the hotel is running smoothly.
    • Respond to guest complaints and concerns in a professional and courteous manner.

Requirements

  • Education
    • High school graduate or equivalent.
  • Experience
    • Minimum one year customer service experience; previous hotel experience preferred.
  • Skills
    • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
    • Computer experience preferred.
    • Bilingual English/Spanish a plus.

About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com

About the Team

Shaner Hotels has an amazing opportunity for your hospitality career at our Doubletree by Hilton Huntington Located near Marshall University in downtown Huntington, we offer over 20,000 sq ft of meeting space, and a seasonal outdoor pool. When staying with us, whether you are in town for the Thundering Herd sporting events or just to enjoy Huntington, be sure to stop by the Doppio Albero restaurant and our Bootleggers lounge for your comfort foods and amazing craft cocktails.



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