Network Support Specialist

4 weeks ago


Austin, Texas, United States General Dynamics Information Technology Full time
Job Description

As a Network Support Technician - Senior with General Dynamics Information Technology, you will play a critical role in ensuring the reliability and performance of our clients' network systems. This position requires a highly skilled and experienced professional who can troubleshoot and resolve complex technical issues, provide primary interface with contractor support service groups, and ensure proper escalation during outages or periods of degraded system performance.

Key Responsibilities
  • Monitor and respond to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Provide primary interface with contractor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
  • May provide network server support.
  • Requires extensive knowledge of PC/network communications hardware/software in a multi-protocol environment, and network management software.
  • May function as lead job providing guidance and training for less experienced technicians.
  • Provide Tier I and II support at remote field and garrison sites.
  • Perform server and desktop installation, basic cabling.
  • Perform systems administration of desktop and server systems connected to local and wide area networks.
  • Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions.
  • Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations.
  • Maintain and load cryptographic device and keys.
  • Perform troubleshooting, maintenance, and repair on many types of hardware and software.
  • Provide advice and training to end users.
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Requirements
  • Education: Bachelor's Degree with 12 years of experience or Master's with 10 years of experience.
  • Required Skillset:
    • Knowledge of the principles, methods, and techniques used in network administration and support.
    • Knowledge of related hardware and software.
  • Clearance Level: TS/SCI.
  • Required Certification(s):
    • DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
    • IAT II 8570/8140 Baseline Certification Security+ or equivalent.
    • Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals etc.
Additional Information

Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract. Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity. Travel may be required to support the mission.

General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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