Ribbon SBC Support Specialist

4 weeks ago


Austin, Texas, United States Syntricate Technologies Full time
Job Title:
Ribbon SBC Support Specialist

Job Description:
We are seeking a skilled Ribbon SBC Support Specialist to join our team at Syntricate Technologies. The ideal candidate will have experience with Ribbon Client, Ribbon PSX, and Ribbon Analytics. Key responsibilities include supporting the Ribbon Session Border Controller, VoIP, and Session Initiation Protocol (SIP). Additionally, the candidate should have knowledge of Wireshark, Linux (RHEL8), and basic networking concepts. If you have a strong background in technical support and are passionate about delivering exceptional service, we encourage you to apply.

Key Responsibilities:
Support Ribbon Client
Support Ribbon PSX
Support Ribbon Analytics
Troubleshoot issues with Ribbon Session Border Controller
Provide technical assistance with VoIP and SIP
Collaborate with the team to resolve technical issues

Requirements:
5+ years of experience in technical support
Strong knowledge of Ribbon Client, Ribbon PSX, and Ribbon Analytics
Experience with Wireshark, Linux (RHEL8), and basic networking concepts
Excellent communication and problem-solving skills

About Us:
Syntricate Technologies is a Minority Business Enterprise (MBE) Certified and E-Verified Corporation. We are an Equal Employment Opportunity (EEO) Employer and are committed to providing a diverse and inclusive work environment. If you are a motivated and talented individual who is passionate about delivering exceptional service, we encourage you to apply.
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