Customer Service Supervisor
3 days ago
CenterPoint Energy is a leading utility company in the United States, committed to safely and reliably delivering electricity and natural gas to millions of people. With over 150 years of experience, we strive for an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce.
Job Description
We are seeking a Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for supervising a team of call center agents, leads, and professionals. Your primary focus will be on developing and implementing strategies to improve customer satisfaction, reduce call abandonment rates, and increase first-call resolution rates.
Key Responsibilities
- Directly supervise a team of call center agents, leads, and professionals to ensure excellent customer service and achieve operational efficiency.
- Develop and implement strategies to improve customer satisfaction, reduce call abandonment rates, and increase first-call resolution rates.
- Analyze call quality and other channel statistics/metrics to identify areas for improvement and develop action plans to address these issues.
- Continually collaborate with other teams to identify and recommend strategies to improve performance results, customer satisfaction, and customer-valued solutions.
Requirements
- Bachelor's degree required; relevant job-related experience may be considered in lieu of degree.
- 5 years of relevant work experience in a customer-facing role, preferably in a call center or customer service environment.
- Strong leadership and communication skills, with the ability to motivate and inspire team members to achieve exceptional results.
- Excellent analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
Benefits
- Competitive salary: $65,000 - $80,000 per year, depending on experience.
- Paid training and development opportunities.
- Benefits eligibility begins on your first day.
- Transit subsidies and flexible work schedule.
- Paid holidays and paid time off.
- Access to discounts at fitness clubs and an on-site wellness center.
- Professional growth and development programs, including tuition reimbursement.
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution.
-
Customer Care Center Driver
1 week ago
Minneapolis, Minnesota, United States Luther Customer Care Center Full timeJob Title: Customer Care Center DriverWe are seeking a reliable and skilled driver to provide pick up and delivery services to our customers. As a driver, you will be responsible for transporting vehicles across the metro area, ensuring safe and timely transport. This is an excellent opportunity for someone who enjoys driving and providing exceptional...
-
Supervisor of Member Services
2 weeks ago
Minneapolis, Minnesota, United States Crunch Fitness Full timeJoin Our Team as a Front Desk Supervisor at Crunch FitnessWe are currently seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crunch Fitness. This exciting opportunity offers the chance to work in a fast-paced environment, where no two days are ever the same. As a key member of our team, you will be responsible for providing...
-
Event Services Supervisor
4 weeks ago
Minneapolis, Minnesota, United States LIVE NATION ENTERTAINMENT INC Full timeJoin Our TeamWe are seeking a highly skilled Event Services Supervisor to join our team at Live Nation Entertainment Inc. As a key member of our operations staff, you will be responsible for supervising the event services team and ensuring that every event runs smoothly and efficiently.This is an exciting opportunity for a motivated and organized individual...
-
Customer Service Representative
2 weeks ago
Minneapolis, Minnesota, United States FedEx Full timeAbout the Job: As a Retail Customer Service Associate at FedEx, you will be responsible for providing excellent customer service in a fast-paced retail environment. Your primary goal will be to understand each customer's individualized needs and provide solutions that meet their expectations.Key Responsibilities:Follow instructions of supervisors and assist...
-
Perkins Restaurant Service Supervisor
3 weeks ago
Minneapolis, Minnesota, United States Perkins Full timeWe are seeking a dedicated and customer-focused Service Supervisor to join our team at Perkins Restaurant & Bakery. This is an excellent opportunity for those looking to advance their career in the hospitality industry.About UsFounded in 1958, Perkins operates over 300 restaurants across the United States and Canada. We pride ourselves on providing guests...
-
Customer Service Representative Manager
2 days ago
Minneapolis, Minnesota, United States Clean Earth Full timeClean Earth OverviewClean Earth is a leading provider of environmental services in the United States, offering solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our team of experts provides high-quality services, from remediation to recycling and beneficial reuse. Dispatcher RoleWe are seeking a highly skilled...
-
Customer Service Leadership Position
4 weeks ago
Minneapolis, Minnesota, United States Burlington Full timeThis leadership position with Burlington offers a unique opportunity to grow your retail career with a caring and inclusive organization. As a Retail Front End Supervisor, you will be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This role...
-
Food Service Supervisor
4 days ago
Minneapolis, Minnesota, United States Eurest Full timeAbout the RoleWe are looking for an experienced and motivated individual to fill the position of Food Service Supervisor. As a key member of our operations team, you will be responsible for directing the activities of associates during a specific shift and ensuring that assigned job expectations are completed while maintaining policy and procedure.
-
Customer Service Representative
4 weeks ago
Minneapolis, Minnesota, United States Lifespace Communities Full timeOpportunity OverviewLifespace Communities, a leading provider of non-profit retirement communities, seeks an experienced Receptionist to join our team. This role is responsible for providing exceptional customer service, ensuring seamless interactions between residents, guests, and team members.About the RoleGreet and assist all residents, guests, and team...
-
Clinical Services Supervisor
4 days ago
Minneapolis, Minnesota, United States Allina Health Systems Full timeAt Allina Health Systems, we're committed to providing exceptional patient care and whole person services. As a Clinical Services Supervisor, you'll oversee our clinical staff at the Allina Health Pulmonary & Sleep Plymouth and Coon Rapids Locations.Job Description:This role involves supervising patient care, clinical operations, and working in partnership...
-
Site Supervisor Leader
2 weeks ago
Minneapolis, Minnesota, United States Allied Universal® Full timeAbout UsAt Allied Universal Services, we are currently searching for a Security Site Supervisor to supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The selected candidate will act as a liaison between site supervisors, Account Managers/Field Operations Managers, and professional security officers.
-
Member Services Supervisor
4 weeks ago
Minneapolis, Minnesota, United States Gravie Full timeJob SummaryWe are seeking an experienced Member Services Supervisor to lead and manage the operational performance of our department staff. The ideal candidate will have a strong background in customer service leadership and experience managing direct reports to achieve exceptional results. Key Responsibilities:•Manage individual employee performance to...
-
Care Team Operations Supervisor
2 weeks ago
Minneapolis, Minnesota, United States RowCal Full timeCare Team Operations SupervisorWe are seeking an experienced supervisor to lead our Care Team in providing top-notch customer service. The estimated annual salary for this role is $60,000 - $75,000.About UsRowCal is a fast-growing, innovative HOA and Property Management company dedicated to delivering exceptional experiences to our clients. We are committed...
-
Customer Service Liaison
4 weeks ago
Minneapolis, Minnesota, United States Strategic Talent Partners Full timeJob Overview:We are seeking a highly skilled Customer Service Representative to join our team at HM Cragg. As the primary point of contact for customers, you will be responsible for providing exceptional support and ensuring seamless post-sales experiences.The ideal candidate will possess excellent communication skills, a customer-centric focus, and the...
-
Customer Service Lead
2 weeks ago
Minneapolis, Minnesota, United States HCLTech Full timeAbout the RoleThe Customer Service Lead will be responsible for overseeing the customer relationship, ensuring compliance with service level agreements and performance commitments. This role involves collaborating with internal and customer teams to drive process enhancements, streamlining, and improved performance collectively.Key ResponsibilitiesConduct...
-
Customer Service Associate
1 week ago
Minneapolis, Minnesota, United States Luxottica Group Full timeAt Luxottica Group, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer service department, you will be responsible for answering customer calls in a timely and professional manner. This includes processing orders for plano and prescription products that are being returned, as well as correctly...
-
Customer Service Representative
1 week ago
Minneapolis, Minnesota, United States Nordic Ware Full timeJoin Our Team:Nordic Ware is seeking a Customer Service Representative to join our dynamic team. As a key member of our team, you will provide exceptional customer service, process transactions accurately, and maintain a clean and organized store environment.About the Job:This is a part-time opportunity to work in a fast-paced retail environment. You will be...
-
Customer Service Coordinator
4 days ago
Minneapolis, Minnesota, United States SEEK Careers Staffing Full timeJob OverviewWe are seeking a customer-focused Customer Service Coordinator to join our team in Minneapolis. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to our clients and candidates. You will also source, screen, and interview candidates to match them with jobs at our client...
-
Customer Service Representative Supervisor
6 days ago
Minneapolis, Minnesota, United States Clean Earth Full timeAbout Clean EarthClean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.We value our employees as our most important asset and are committed to...
-
Customer Service Representative
1 month ago
Minneapolis, Minnesota, United States U-Haul Full timeCustomer Service Representative Job SummaryU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers and ensuring their needs are met.Key Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to...