Perkins Restaurant Service Supervisor

5 days ago


Minneapolis, Minnesota, United States Perkins Full time

We are seeking a dedicated and customer-focused Service Supervisor to join our team at Perkins Restaurant & Bakery. This is an excellent opportunity for those looking to advance their career in the hospitality industry.

About Us

Founded in 1958, Perkins operates over 300 restaurants across the United States and Canada. We pride ourselves on providing guests with personalized service and delicious, homestyle food at a great value. Our mission is to ensure 100% guest satisfaction on every visit.

Job Summary

The Service Supervisor will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Key responsibilities include ensuring proper greeting, seating, and serving of guests, resolving complaints, handling cash and credit transactions, and maintaining a clean and safe work environment.

Responsibilities:
  • Implement company policies and procedures to ensure maximum guest satisfaction
  • Monitor compliance with company standards and execute all company policies
  • Resolve guest complaints in a professional and timely manner
  • Handle cash, credit card information, gift cards, and other payment transactions
  • Maintain control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements
Qualifications:
  • Basic skills such as sanitation, safety, and customer service taught through in-house training
  • Trustworthy and able to deal with payment of guest checks and operate cash register
  • Excellent communication skills
  • Able to coordinate multiple tasks simultaneously
Benefits

We offer a competitive salary of $40,000 - $60,000 per year, depending on experience. In addition, we provide benefits including health insurance, dental insurance, vision insurance, 401(k) retirement savings with company match, paid time off, and opportunities for advancement. As a valued employee, you will also receive comprehensive health benefits, flexible scheduling, and development pathways to grow your career.



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