Customer Service Representative

2 days ago


Minneapolis, Minnesota, United States FedEx Full time

About the Job: As a Retail Customer Service Associate at FedEx, you will be responsible for providing excellent customer service in a fast-paced retail environment. Your primary goal will be to understand each customer's individualized needs and provide solutions that meet their expectations.

Key Responsibilities:

  • Follow instructions of supervisors and assist other team members in performing store functions;
  • Assist in the training of store team members;
  • Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need;
  • Ensure a positive customer experience by resolving issues promptly and efficiently;
  • Meet or exceed sales targets while maintaining a high level of customer satisfaction.

Requirements and Qualifications:

  • High school diploma or equivalent required;
  • Excellent communication and interpersonal skills;
  • Able to work in a team environment and adapt to changing priorities;
  • Familiarity with retail operations and customer service principles preferred.

Benefits:

  • Competitive hourly rate ($15.50-$17.50 per hour);
  • Ongoing training and development opportunities;
  • Benefits package including medical, dental, and vision coverage;
  • Opportunities for career advancement within the company.

What We Offer: At FedEx, we are committed to hiring talented individuals who share our passion for delivering exceptional customer experiences. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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