Care Team Operations Supervisor
2 days ago
We are seeking an experienced supervisor to lead our Care Team in providing top-notch customer service. The estimated annual salary for this role is $60,000 - $75,000.
About Us
RowCal is a fast-growing, innovative HOA and Property Management company dedicated to delivering exceptional experiences to our clients. We are committed to empowering, enriching, and elevating HOA communities and the lives of our employees who serve them.
Job Description
The Care Team Operations Supervisor will be responsible for overseeing the day-to-day activities of the Care Team, ensuring they have the necessary tools and resources to provide excellent customer service. This includes coaching and developing team members, monitoring performance, and identifying areas for improvement.
Responsibilities
- Supervise and coach the Care Team to deliver exceptional customer experiences
- Develop and implement strategies to improve customer satisfaction and loyalty
- Maintain accurate records of customer interactions and feedback
- Collaborate with other departments to ensure seamless delivery of services
- Identify and address any people issues or conflicts within the team
Requirements and Qualifications
To excel in this role, you will need:
- 1+ years of supervisory experience, preferably in a customer-facing role
- Proven track record of improving customer satisfaction and loyalty
- Strong communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Experience with Zendesk or similar customer service platforms
Benefits
We offer a competitive benefits package, including:
- 401k matching
- Paid time off
- Health insurance
- Dental insurance and vision insurance for employees and dependents
- Disability insurance
We prioritize a healthy work-life balance and encourage our team members to participate in community service initiatives.
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