Patient Service Representative

3 days ago

Columbus, Ohio, United States NovaCare Rehabilitation Full time
Job Summary

We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.

Key Responsibilities
  • Greet and register new patients, providing them with information about their visit and ensuring a smooth check-in process.
  • Schedule patient appointments and communicate with patients, providers, and insurance companies to ensure timely and accurate processing of patient information.
  • Collect co-pays and manage payer approvals, conducting insurance authorizations and verifications as needed.
  • Provide patients with important information about their next appointment and respond to requests for information from patients, providers, and coworkers.
  • Communicate with insurance companies to ensure eligibility for outpatient-based therapy services, sending requests for insurance verification and authorized visits for patients.
Requirements
  • High School Diploma or equivalent required.
  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.
About Us

NovaCare Rehabilitation is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. We are dedicated to providing exceptional care and service to our patients and are seeking a team member who shares our values and commitment to excellence.

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