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Patient Service Representative

1 month ago

Columbus, Ohio, United States Central Ohio Primary Care Full time
Job Title: Patient Service Representative - Northwest Internal Medicine

Central Ohio Primary Care Physicians is seeking a highly skilled Patient Service Representative to join our team at our Northwest Internal Medicine office in Columbus, OH.

Job Summary:

This is a full-time role working Monday-Friday, 7:30am-4:30pm. As a Patient Service Representative, you will be the first point of contact for patients and guests, providing a positive customer service experience from start to finish during their visit.

Key Responsibilities:
  • Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met.
  • Greet patients and complete established check-in procedures upon arrival.
  • Collect copays, deductibles, and/or outstanding balances.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
  • Complete clerical tasks, including data entry, filing, scanning, scheduling, and general support to all office personnel.
Requirements:
  • High School diploma or GED or 6 months of customer service experience.
  • Excellent interpersonal and verbal communication skills.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
  • Knowledge of HIPAA guidelines and understanding of patient privacy.
Preferred Qualifications:
  • 1 year of administrative experience in a healthcare-related setting.
  • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.