Client Support Advocate

4 weeks ago


Atlanta, Georgia, United States Flock Safety Full time
About Flock Safety

Flock Safety is revolutionizing public safety with an innovative operating system that fosters collaboration between private communities and law enforcement to combat crime effectively.

Our commitment lies in safeguarding human privacy and addressing biases in policing through the creation of advanced technology, designed with ethical principles, to unite civilians and public servants in the quest for a safer and more just society.

Our Approach

We offer a Safety-as-a-Service model that features cost-effective devices powered by LTE and solar energy, capable of being deployed in various locations. Our technology captures objective data, analyzes evidence in real-time, and provides crucial investigative leads to those who need them most.

While our mission is serious, we pride ourselves on fostering a supportive team environment that enhances remote work experiences, promoting strong and enjoyable relationships despite physical distances.

The Role

We are specifically looking for individuals who can work during designated hours, with a focus on effective time management, multitasking, critical thinking, and exceptional communication skills throughout the customer journey.

Your Impact
  • Become a knowledgeable resource on Flock Safety, assisting both current and potential customers.
  • Deliver prompt, friendly, and high-quality support across various channels including phone, live chat, and email.
  • Empower customers by sharing effective usage tips and best practices for our software.
  • Collaborate with Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to resolve escalated issues tactfully.
  • Contribute to the Flock Safety Customer Help Center to minimize the need for direct customer contact.
Qualifications
  • Minimum of 2 years of proven excellence in customer-facing roles.
  • Comfortable providing support through multiple contact channels, with bonus points for experience with Salesforce or similar platforms.
  • Exceptional written and verbal communication skills.
  • Experience in troubleshooting technical software and devising creative solutions.
  • Ability to adapt to change and navigate challenges with ease.
  • Proficient in working independently, prioritizing tasks, and effectively communicating with customers and internal teams.
  • Demonstrated ability to deliver outstanding customer service efficiently.
  • Willingness to work flexible hours, including potential evenings and weekends.
Our Culture

We embrace a results-oriented culture that values continuous improvement and innovation. Our approach focuses on 90-day plans, believing that positive daily experiences lead to overall success.

Benefits
  • Competitive salary and stock options.
  • Generous PTO policy, including company holidays and your birthday off.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Paid family leave for primary and secondary caregivers.
  • Annual reimbursement for fertility and family-related expenses.
  • Mental health support and resources.
  • Work-from-home stipends and home office setup assistance.
  • Pet insurance options available.

Flock Safety is an equal opportunity employer, dedicated to fostering an inclusive and collaborative environment. We celebrate diverse backgrounds and perspectives, believing that they strengthen our team and enhance our mission.



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