Creative Events Experience Specialist

5 days ago


Memphis, Tennessee, United States Michaels Stores Full time
Job Summary

The Creative Events Experience Specialist is responsible for planning, coordinating, and facilitating events within a Michaels store to provide an exceptional customer experience. The ideal candidate will possess excellent communication skills, be able to work effectively in a team environment, and have a strong passion for creating memorable experiences for guests of all ages.

About Us

Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity, making us the best place for all things creative. With a wide range of products and services, we empower artists, crafters, and makers to bring their ideas to life.

Responsibilities

This role involves:
* Planning and coordinating multiple events simultaneously, including children's birthday parties and other craft classes or events
* Engaging with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
* Demonstrating and instructing party participants in the completion of craft projects, performing face painting and other activities
* Facilitating and implementing party add-ons such as goody bags, balloons, etc. to company standards
* Communicating events with clients and store team members
* Completing administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
* Adjusting plans and events based on client feedback and needs
* Ensuring client satisfaction for scheduled events
* Upholding the company's cleanliness and safety standards. Set up, break down, and clean before and after each event

Requirements

The ideal candidate will possess:
* Excellent people skills, with the ability to handle job stress and interact effectively with others, including guests of all ages and co-workers
* Retail and/or customer service experience required
* Good communication skills, including written, verbal, and nonverbal communication as well as listening skills
* Organizational skills, interpersonal skills, and creative problem-solving skills
* Ability to remain standing for long periods of time and move throughout the store

Benefits

Michaels offers a competitive salary and a comprehensive benefits package, including health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. We prioritize the wellbeing of our teams and strive to create a positive and inclusive work environment.

Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.

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