Customer Support Specialist

4 weeks ago


Charlotte, North Carolina, United States ScreenCloud Limited Full time

At ScreenCloud Limited, we're seeking a Customer Support Specialist to join our team in Charlotte. As a key member of our support team, you'll provide comprehensive assistance to internal and external stakeholders, ensuring a seamless experience for our customers worldwide.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with cross-functional teams to ensure customer needs are met
  • Identify areas for improvement and contribute to process enhancements
Requirements
  • Excellent communication and problem-solving skills
  • Customer-focused and target-driven
  • Ability to work in a fast-paced environment and adapt to changing priorities
Bonus Skills
  • Technical background and experience with SaaS platforms

We're committed to building a diverse and inclusive workplace. If you're passionate about delivering exceptional customer support and have a strong technical background, we encourage you to apply.



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