Application Development Support Supervisor

4 weeks ago


Charlotte, North Carolina, United States City of Charlotte Full time

Job Summary

The City of Charlotte is seeking a highly skilled Application Development Support Supervisor to join our Innovation & Technology department. As a key member of our team, you will be responsible for overseeing the application development support team, ensuring the smooth functioning and efficiency of the Business Applications team.

Key Responsibilities

  • Supervise and lead a team of application development support specialists, coordinators, and systems analysts.
  • Oversee the application development support team's day-to-day operations, including prioritizing tasks, assigning workloads, and monitoring progress.
  • Serve as a technical escalation point for complex issues encountered by the team.
  • Collaborate with departments, project managers, team members, and developers to understand project requirements, timelines, and priorities.
  • Develop and implement support processes, procedures, and best practices to streamline workflows and enhance team efficiency.
  • Monitor and analyze support metrics and performance indicators to identify areas for improvement.
  • Provide regular performance feedback and conduct annual performance evaluations for team members.
  • Stay abreast of emerging technologies, industry trends, and best practices in application development and support.

Requirements

  • Proven experience in application development and support, with at least three years of experience in a supervisory or leadership role.
  • Strong technical proficiency in application development technologies, frameworks, and languages.
  • Excellent leadership, communication, and interpersonal skills.
  • Solid understanding of software development methodologies, processes, and best practices.
  • Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

Working Conditions

The City of Charlotte is an equal opportunity employer and welcomes applications from diverse candidates. The selected candidate will be required to pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test and/or participate in other assessments.



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