Front Desk Manager

1 week ago


Scottsdale, Arizona, United States Holidayinnclub Full time

**Job Title:** Manager of Guest Services

**Job Summary:** We are seeking a highly skilled and experienced Manager of Guest Services to join our team at Holidayinnclub. As a key member of our resort operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our brand promise is brought to life in all front-of-house service departments.

**Key Responsibilities:**

  • Lead teams in implementing, evaluating and improving programs and policies to maintain a safe and secure environment for guests, team members and resort assets in compliance with owners policies and procedures, and regulatory requirements.
  • Develop and implement guest service strategies, standards and programs through daily management practices within front desk, security, transportation, and/or resort services operations.
  • Manage department engagement plans, talent review and succession planning.
  • Ensure all special needs/requests of guests of all types are fulfilled.
  • Respond to and follow up on all problem resolution cases.

**Requirements:**

  • Demonstrated exceptional personal service delivery and problem resolution skills.
  • Novice level mastery of Microsoft Office products.
  • Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast-paced setting.
  • Demonstrated professional verbal and written communication and presentation skills.
  • High School Diploma or GED equivalent required. Four year college degree preferred.
  • 3 years customer-facing service/hospitality experience.
  • 2 years leading front-line staff.

**What We Offer:**

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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