Advanced Scheduling Coordinator

1 week ago

Burnsville, Minnesota, United States University of Minnesota Physicians Full time

Why Choose University of Minnesota Physicians?

At University of Minnesota Physicians, we recognize the value of every team member. The Complex Scheduler plays a vital role in coordinating multiple services, including appointments, imaging, labs, procedures, surgeries, and treatments. This individual collaborates with providers, clinic staff, and schedulers across various departments, locations, and organizations to ensure seamless service coordination and timely completion of associated activities.

Our Fairview Southdale Cardiology Clinic and Fairview Ridges Cardiology Clinic provides a wide range of cardiac care services, including preventative care, coronary artery disease, hypertension, heart failure, and atrial fibrillation. We have a dynamic team of providers working closely with RNs, clinical support staff, and scheduling staff to deliver exceptional patient care. Our Southdale clinic was rated #1 in the twin cities for cardiac care and coronary intervention.

Responsibilities of a Complex Scheduler:
  • Serve as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
  • Effectively navigate and translate complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.
  • Identify potential issues that could complicate care, such as insurance issues or adherence concerns.
  • Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure appointments, labs, and imaging are prioritized and sequenced appropriately.
  • Provide patients with accurate information related to their scheduled appointments, procedures, or tests, and address any associated questions they may have.
  • Prepare, manage, and update the daily schedule/calendars for physicians who deliver care at different locations, such as outreach clinics, hospitals, and procedure centers.
  • Review and respond to patient messages sent to the Epic in-box or through MyChart.

Requirements:

  • High school diploma or equivalent.
  • Two years of experience in a healthcare setting or practice.
  • Completing scheduling and registration of appointments.
  • Templating schedules in Epic.
  • Providing administrative medical support.
  • Using basic medical terminology.

This position will be hybrid with Edina as the main site and floating to Burnsville as needed.

Benefits: This is a fully benefit eligible position, offering competitive wages, healthcare (including vision & dental), 401K, parking, and tuition assistance.

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