Service Coordinator

4 weeks ago


Conroe, Texas, United States Integrity Fleet Services Full time
Job Title: Service Coordinator

At Integrity Fleet Services, we're looking for a highly skilled and experienced Service Coordinator to join our team. As a Service Coordinator, you will be responsible for ensuring the smooth operation of our field service activities, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Monitor and improve field service activities by providing support and assistance to team foremen and service personnel.
  • Ensure field service is effective and customers' requirements are met.
  • Report directly to the Service Manager and provide regular updates on service activities.
  • Develop and implement strategies to improve customer satisfaction and sales growth.
  • Collaborate with the sales team to identify new business opportunities and develop sales plans.
  • Manage and maintain accurate records of customer interactions, service activities, and sales performance.
  • Provide excellent customer service and resolve customer complaints in a timely and professional manner.
  • Work closely with the parts and accounting teams to ensure seamless communication and efficient service delivery.
  • Develop and implement processes to improve service efficiency, productivity, and quality.
Requirements:
  • 2+ years of experience in the field service industry.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office and other software applications.
What We Offer:
  • A competitive salary range of $45,000 to $65,000.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and experienced team.

We're looking for a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving sales growth. If you're a team player with a strong work ethic and a desire to succeed, we encourage you to apply for this exciting opportunity.


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