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Beverage Operations Manager

2 months ago

Springfield, Massachusetts, United States MGM Resorts International Full time

About the Role:

The Commonwealth Beverage Supervisor is a key member of our team at MGM Resorts International, responsible for ensuring the smooth operation of our beverage services. As a Beverage Supervisor, you will be the face of our company, providing exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Manage the day-to-day operations of the beverage department, including labor management, inventory control, and scheduling.
  • Direct the delivery of exceptional guest service, ensuring that our customers receive a world-class experience.
  • Provide guidance and support to beverage employees, ensuring that they are equipped to provide outstanding service.
  • Coordinate the requisition process and stocking of beverage outlets to maximize revenue for the division.
  • Develop and implement strategies to improve operational efficiency and reduce costs.

Requirements:

  • Proven experience in a supervisory role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong organizational and problem-solving skills, with the ability to work under pressure.
  • Basic knowledge of inventory management and computer software, including Outlook, MS Word, Excel, and PowerPoint.
  • Excellent customer service skills, with a focus on creating memorable experiences for our guests.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.
  • Access to company hotel, food and beverage, retail, and entertainment discounts.