Senior Branch Operations Coordinator

2 weeks ago


Gray, Louisiana, United States Sherwin-Williams Full time
Position Overview:
The selected candidate will be responsible for overseeing operations within the branch, ensuring exceptional service delivery to our commercial paint clientele. This role requires a proactive approach to identifying customer needs and providing tailored solutions with Sherwin-Williams products.

Key Responsibilities:
  • Deliver outstanding customer service by addressing inquiries and recommending suitable products.
  • Resolve customer issues promptly to maintain high satisfaction levels.
  • Stay informed about product features and uphold the store's visual and quality standards.
  • Manage sales transactions in accordance with company policies.
  • Achieve sales targets consistently on a monthly, quarterly, and annual basis.
  • Maintain organized work order files and product formulas.
  • Assist in inventory management and ensure product availability.
  • Engage in product tinting and mixing as per customer specifications.
  • Support in-store merchandising and display setups.
  • Participate in deliveries and logistics as required.

Qualifications:
Minimum Requirements:
  • Must be at least eighteen (18) years of age.
  • Legally authorized to work in the country without sponsorship.
  • Ability to lift and carry up to 50 lbs. regularly and 70 lbs. occasionally.
  • Willingness to work flexible hours, including evenings and weekends.
  • Minimum of one (1) year experience in retail, delivery, or customer service.
  • Prior experience in selling paint and related products is essential.

Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License.
  • High School diploma or GED.
  • Experience with tinting and mixing equipment.
  • Proficiency in multiple languages, including Spanish.

Additional Responsibilities:
Maintain knowledge of product offerings and suggest improvements for sales performance. Ensure compliance with inventory control measures and contribute to a positive team environment.

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