Senior Branch Operations Coordinator
2 weeks ago
The selected candidate will be responsible for overseeing operations within the branch, ensuring exceptional service delivery to our commercial paint clientele. This role requires a proactive approach to identifying customer needs and providing tailored solutions with Sherwin-Williams products.
Key Responsibilities:
- Deliver outstanding customer service by addressing inquiries and recommending suitable products.
- Resolve customer issues promptly to maintain high satisfaction levels.
- Stay informed about product features and uphold the store's visual and quality standards.
- Manage sales transactions in accordance with company policies.
- Achieve sales targets consistently on a monthly, quarterly, and annual basis.
- Maintain organized work order files and product formulas.
- Assist in inventory management and ensure product availability.
- Engage in product tinting and mixing as per customer specifications.
- Support in-store merchandising and display setups.
- Participate in deliveries and logistics as required.
Qualifications:
Minimum Requirements:
- Must be at least eighteen (18) years of age.
- Legally authorized to work in the country without sponsorship.
- Ability to lift and carry up to 50 lbs. regularly and 70 lbs. occasionally.
- Willingness to work flexible hours, including evenings and weekends.
- Minimum of one (1) year experience in retail, delivery, or customer service.
- Prior experience in selling paint and related products is essential.
Preferred Qualifications:
- Possession of a valid, unrestricted Driver's License.
- High School diploma or GED.
- Experience with tinting and mixing equipment.
- Proficiency in multiple languages, including Spanish.
Additional Responsibilities:
Maintain knowledge of product offerings and suggest improvements for sales performance. Ensure compliance with inventory control measures and contribute to a positive team environment.
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