On-Site Service Representative

3 days ago


Colorado Springs, Colorado, United States Grainger Full time
About the Role

Grainger is seeking a highly skilled On-Site Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and driving account growth through effective inventory management and sales strategies.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by receiving and stocking purchased product, ensuring product stocking levels, and resolving customer problems promptly.
  • Account Growth: Help create new orders by engaging with customers to identify additional product needs, probing for customer needs during each site visit, and working with sales partners to expand Grainger offerings.
  • Inventory Management: Manage customer inventory levels, ensure product stocking levels, and identify continuous improvement opportunities in productivity, process, and cycle time.
  • Route Management: Follow designated routes defined by routing software tools and maintain route guides.
Requirements
  • 3 years' experience in a selling or service environment
  • High School Diploma or equivalent
  • Customer service and sales growth oriented
  • Collaboration and problem-solving skills
  • Ability to handle different technical and operational issues
  • Valid driver's license in the state of residence
Benefits
  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement


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