Operations Director

4 weeks ago

Tampa, Florida, United States Berger Transfer & Storage Full time
Operations Manager

Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our day-to-day activities.

Key Responsibilities:
  • Manage a fleet of drivers, crew, and contractors to ensure timely service and maintain data integrity.
  • Supervise our customer service and sales team to deliver exceptional customer experiences.
  • Route and oversee delivery teams to maximize capacity and customer satisfaction.
  • Train local crew and contractors to ensure they meet our high standards.
  • Monitor facility and equipment condition and maintenance to ensure optimal performance.
  • Maintain excellent customer service quality ratings.
  • Understand end-user customer needs and concerns on home delivery.
Requirements:
  • High School Diploma or Equivalent (required).
  • Secondary education in business operations is preferred.
  • Minimum of 1 year Supervisor or Management experience with employee oversight.
  • Minimum of 1 year experience in Household Moving or Trucking industry.
  • Previous experience and strong understanding of budgeting and forecasting is preferred.
  • Maintain an organized workspace and have the ability to complete tasks according to schedule.
  • Strong multi-tasking skills required in a fast-paced environment.
  • Solid geographic region knowledge.
  • Must have excellent communication and organizational skills.
  • Understand problems in moving furniture where damage occurs and how to prevent such damage.
  • Fantastic problem-solving skills.
  • Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and Word.
  • Self-starter, motivated by daily challenges.
What We Offer:
  • Competitive Pay.
  • Medical, Dental & Vision Benefits.
  • Paid Time Off (begin accruing your very first day).
  • 401K.
  • Employee Discounts with Verizon, Sketchers and more.

Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

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