Operations Director

4 weeks ago

Tampa, Florida, United States One Haus Full time
About the Role

We are seeking a seasoned Operations Director to oversee the day-to-day operations of multiple units in the greater Tampa area. As a key member of our team, you will play a crucial role in ensuring exceptional guest experiences, maintaining operational excellence, and driving revenue growth across all restaurants.

The ideal candidate will have a proven track record in restaurant and event management, exceptional leadership skills, and a passion for delivering top-notch experiences. This role requires a strategic leader with strong operational expertise, excellent communication skills, and a passion for the hospitality industry.

Key Responsibilities:

  • Provide strategic leadership and direction to ensure the financial success of multiple high-volume restaurants and event centers.
  • Oversee the operational performance of each unit, including but not limited to, guest satisfaction, food quality, cleanliness, culture, and financial performance.
  • Develop and implement standard operating procedures (SOPs) to maintain consistency and efficiency across all locations.
  • Recruit, train, and mentor management teams and staff members to uphold brand standards of excellence.
  • Monitor key performance indicators (KPIs) and financial metrics to identify areas for improvement and implement corrective actions as needed.
  • Foster a positive work environment that promotes teamwork, accountability, and employee engagement.
  • Collaborate with the executive team to develop and execute strategic initiatives aimed at driving revenue growth.
  • Drive initiatives to enhance guest satisfaction, loyalty, and overall dining experience.
  • Manage vendor relationships, negotiate contracts, and oversee inventory management.
  • Stay updated on industry trends and best practices to maintain a competitive edge.
  • Ensure compliance with all local, state, and federal regulations pertaining to food safety, sanitation, and labor laws.

Requirements:

  • Minimum of 6 years of progressive experience in restaurant management (at least 3 of which were at GM level), with at least 3 years in a multi-unit leadership role overseeing a minimum of 30MM+ in combined annual revenue.
  • Strong business acumen with the ability to analyze financial statements, budgets, and operational data.
  • Experience in special events/banquets at management level
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proven track record of effectively leading and developing high-performing teams.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Knowledge of the Tampa hospitality market and local regulations is a plus.
  • Flexibility to work evenings, weekends, and holidays as needed.

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