Director of Customer Retention

3 weeks ago


Los Angeles, California, United States Ruggable Full time
Job Overview
Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. As the VP of CRM at Ruggable, you will be responsible for developing and executing customer retention and engagement strategies.

The ideal candidate will have 10+ years of experience in CRM, retention marketing, or related fields with a proven track record in developing and executing successful CRM strategies for large DTC brands. You will oversee the CRM function, focusing on customer retention, loyalty, segmentation, and personalization across multiple channels.

Key Responsibilities:
  • Develop and implement CRM strategies to drive customer retention, engagement, and lifetime value
  • Lead and optimize CRM channels (email, SMS, push) and the loyalty program, ensuring alignment with overall marketing and business goals
  • Utilize data-driven insights to define customer segments and tailor personalized marketing initiatives that resonate with both new and existing customers


  • Los Angeles, California, United States MoeGo Community Full time

    About MoeGo CommunityWe empower the pet community by building innovative solutions that simplify their lives.Our MissionThe $130-billion pet industry is hindered by outdated technology. We strive to develop trustworthy and user-friendly solutions that enable individuals to focus on their passions and thrive.Job Summary:This role involves leading customer...

  • Marketing Director

    2 weeks ago


    Los Angeles, California, United States Frank and Eileen Full time

    Head of Digital Marketing Job DescriptionFrank & Eileen is a certified woman-owned, woman-led B Corp business, looking for a skilled Head of Digital Marketing to lead our marketing efforts. As a key member of our team, you will develop and implement marketing strategies to drive customer acquisition, retention, and engagement while ensuring brand consistency...


  • Los Angeles, California, United States LandCare Full time

    Job Description: Client Service DirectorWe are seeking an experienced Client Service Director to join our team at LandCare. As a key member of our organization, you will be responsible for driving customer satisfaction and retention, creating and maintaining meaningful relationships with clients, and identifying new business opportunities.Salary and...


  • Los Altos, California, United States Moonlai Full time

    Build Customer RelationshipsWe are seeking a Customer Experience Director to lead our efforts in building strong relationships with our customers. As a key member of our management team, you will be responsible for developing and implementing strategies to drive customer satisfaction, loyalty, and retention.Key Responsibilities:• Develop and implement...

  • Membership Director

    3 weeks ago


    Los Angeles, California, United States Los Angeles County Museum Of natural History Foundation Full time

    The Los Angeles County Museum Of Natural History Foundation is seeking a skilled Membership Director to join our Advancement team.Job DescriptionThis exciting opportunity is for an experienced professional who can develop and implement effective membership marketing strategies to drive revenue growth and meet projected goals. The successful candidate will...


  • Los Angeles, California, United States University of California - Los Angeles (UCLA) Full time

    About the Role">The University of California, Los Angeles (UCLA), is seeking a highly skilled conductor to lead its athletic bands and concerts as the Director of Music Programmes. This tenure-track position will involve directing the UCLA Bruin Marching Band and other athletic bands, collaborating with the Director of Bands to advance the band programme,...


  • Los Angeles, California, United States AO Globe Life - Ermanie Dulamar Full time

    AO Globe Life - Ermanie Dulamar is seeking a Customer Service Director to lead our team of customer service and sales professionals. This is a fantastic opportunity for a motivated individual to take their career to the next level, working from anywhere and enjoying a competitive salary of $100,000 - $140,000 per year.About the CompanyWe are a dynamic...


  • Los Angeles, California, United States SBM Management Services, LP Full time

    About the RoleSBM Management Services, LP is seeking an experienced Account Director to lead efforts in achieving organic growth goals. As a key member of our team, you will play a crucial role in developing and implementing strategies for existing business retention and expansion.Key ResponsibilitiesDeliver exceptional value to SBM customers, promoting...


  • Los Angeles, California, United States Ipro Networks Pte. Ltd. Full time

    At Ipro Networks Pte. Ltd., we are seeking a highly skilled National Customer Service Director to join our team. This exciting role offers an exceptional opportunity to lead our customer service team and contribute to the company's growth and success.About the RoleThe National Customer Service Director will be responsible for establishing and leading the...


  • Los Angeles, California, United States Coatue Management L.L.C. Full time

    At Coatue Management L.L.C., we are seeking a Strategic Relationship Director to lead our high-value account management team. This role is ideal for an experienced leader with a proven track record in building and scaling teams within high-growth environments.The Strategic Relationship Director will be responsible for designing and implementing strategies to...


  • Los Angeles, California, United States Virtual Staffing Inc. (DBA Legal Soft) Full time

    Job Title: Director of Strategic GrowthWe are seeking a seasoned executive to join our leadership team as Director of Strategic Growth. In this role, you will be responsible for developing and executing strategies to drive business growth, improve operational efficiency, and lead high-performing teams.Competitive salary: $200,000 per annum. The ideal...


  • Los Angeles, California, United States Beauty Industry Group Full time

    About the JobWe are seeking an experienced Director of People and Culture to join our team at Beauty Industry Group. In this role, you will be responsible for providing strategic HR leadership and support to our business units.The ideal candidate will have a minimum of 8-10 years of progressive HR experience, with at least 3-5 years in a Director-level role....


  • Los Angeles, California, United States Jobot Full time

    About the RoleWe are seeking a seasoned customer experience professional to join our team as the Director of Customer Service. In this role, you will be responsible for developing and implementing a comprehensive customer service strategy that drives customer satisfaction and loyalty. Your expertise will help us enhance our customer service capabilities,...


  • Los Angeles, California, United States Jobot Full time

    We are seeking a highly experienced Director of Customer Experience and Development to join our team at Jobot. This individual will be responsible for leading the customer service department and developing strategies to drive business growth through exceptional customer experiences.Key Responsibilities:Develop and implement a customer-centric strategy that...


  • Los Angeles, California, United States Michael Page Full time

    Job OverviewWe are seeking a highly experienced and results-driven Ecommerce Operations Director to lead our online sales operations. This role involves overseeing the end-to-end management of our ecommerce platform, driving digital sales growth, and ensuring an exceptional customer experience.Key Responsibilities:Ecommerce Strategy & Growth: Develop and...


  • Los Angeles, California, United States Gold's Gym International, Inc. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Service Operations Director to join our team at Gold's Gym International, Inc. As a key member of our management team, you will be responsible for overseeing customer service operations, leading the operations team, and driving business growth. This role requires excellent leadership,...


  • Los Angeles, California, United States Verve Coffee Roasters Full time

    Verve Coffee Roasters is seeking a highly skilled Customer Experience Optimizer to join our team. As the primary driver of customer retention, you will be responsible for developing and executing innovative strategies to boost subscriber engagement, reduce churn, and drive revenue growth.About the JobThis role is perfect for an experienced marketer with a...

  • Sales Director

    2 weeks ago


    Los Angeles, California, United States Jupiter Power Full time

    Unlock Your Potential in a Dynamic Sales RoleJupiter Power is seeking an experienced Sales Director to lead our business growth efforts. As a seasoned professional, you will be responsible for driving revenue growth, developing and executing sales strategies, and building strong relationships with clients.About the Role:Estimated Salary: $120,000 - $180,000...


  • Los Angeles, California, United States Frank and Eileen Full time

    Job OverviewFrank & Eileen is a globally recognized fashion brand, seeking an experienced Head of Digital Marketing to lead and optimize marketing efforts across the entire customer journey. This role involves developing and implementing marketing strategies to drive customer acquisition, retention, and engagement while ensuring brand consistency and...


  • Los Angeles, California, United States Eli's Collision Repair of South Bay, Inc. Full time

    Job OverviewWe are seeking a skilled and customer-focused professional to join our team as a Customer Service Ambassador at Eli's Collision Repair of South Bay, Inc.This role offers an exciting opportunity to deliver exceptional service to our clients, ensuring their needs are met and their concerns addressed in a timely and professional manner.Key...