Front Office Manager

1 day ago


Milwaukee, Wisconsin, United States Hotel Resource Full time
Job Title: Front Office Manager

At Hotel Resource, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a Front Office Manager, you will be responsible for the overall management of the front office operations, ensuring superior guest satisfaction and product quality.

Key Responsibilities:

  • Oversee front office operations and staff, including guest reception, night audit, concierge, and bellperson services.
  • Maintain guest service as the driving philosophy of the hotel.
  • Personally demonstrate a commitment to guest services by responding promptly and anticipating guest needs.
  • Responsible for selecting, training, developing, coaching, and motivating front office staff.
  • Schedule the department to business volume with ongoing management of time and attendance.
  • Act as Manager on Duty as required.
  • Produce and maintain accurate financial records; reconcile daily cash log and night audit reports.
  • Compile guest satisfaction data. Continually analyze to reinforce areas of strength. Proactively identify and resolve areas of opportunity. Anticipate guest trends and needs.

Requirements:

  • Leadership experience in a full-service hotel, within the Rooms Division.
  • Flexible availability is required (including evenings and weekends).

What We Offer:

  • The starting annual salary for this position is $55,000, depending on experience.
  • Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
  • We hire the best associates in the market and thus provide a great working environment for all.
  • Enjoy a culture where you are valued and our Associate First policy is a way of life.
  • Utilize your hospitality talents with a Company that cares about you and your development.

About Us:

Hotel Resource is a leading hospitality company that prides itself on providing exceptional guest experiences. We are committed to creating a culture that allows us to attract and retain the best people in the industry.



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