Debt Resolution Specialist

2 weeks ago


Westminster, California, United States Alleviate Financial Solutions Full time
About the Role

We are seeking a highly skilled and detail-oriented Debt Resolution Specialist to join our team at Alleviate Financial Solutions. As a key member of our team, you will play a critical role in helping individuals and families overcome financial challenges and achieve a brighter financial future.

Key Responsibilities
  • Work independently and effectively with internal and external legal support staff to resolve lawsuits filed against our clients
  • Unrelenting ability to follow up on escalated matters seeking resolution every step of the way
  • Handle escalated calls regarding the legal process, provide outstanding customer service and guidance without giving legal advice
  • Review client banking accounts to determine funds necessary to complete settlement and payment of company fees
  • Contact attorney offices in order to negotiate on clients' behalf for a reduced settlement to avoid the account from entering judgment, garnishment or liens being placed on our client's home
  • Team cooperation with peers in the attorney liaisons dept
  • Confirm important file dates and/or due dates and hearing dates are not missed
  • Update the CRM with notes and to inform attorney liaisons of settlement offers on assigned legal accounts
Requirements
  • High School Diploma required
  • Strong math skills preferred
  • Previous Debt Settlement experience is a huge PLUS
  • GREAT problem-solving skills with the ability to think outside the box to get the job done
  • Electronic phone system and CRM Experience preferred
  • Self-motivated desire to succeed with a proven track record of meeting and exceeding goals
  • Strong attention to detail
  • Ability to multi-task in a fast-paced environment is a must
What We Offer
  • Health, dental, and vision benefits available after 30 days of employment
  • Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more
  • 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
  • Paid holidays
  • 401(k) that can be elected from day 1 of employment
  • The opportunity to work alongside an incredible group of people who are all driven to help others
Work Environment

Our headquarters is located in the heart of Orange County's booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, in-office games, teambuilding activities, paid parking, quarterly parties & events, volunteer events, and much more.

We are a vibrant and energetic organization of nearly 400 employees. Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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