Computer Repair Specialist

4 days ago


Westminster, Colorado, United States Tomlin Technology Full time
Job Overview

At Tomlin Technology, we are seeking a skilled Computer Repair Specialist to join our team. As a Computer Repair Specialist, you will be responsible for providing high-quality technical support to our customers.

Key Responsibilities
  • Technical Support: Provide expert technical support to customers, resolving computer-related issues in a timely and efficient manner.
  • Issue Resolution: Diagnose and resolve technical issues, including hardware and software problems, to ensure customer satisfaction.
  • Customer Communication: Serve as a point of contact for customers, providing clear and concise communication to resolve technical issues.
  • Project Assistance: Assist with various projects, including technical support and maintenance tasks.
  • Work Environment: Conduct work in a fast-paced, dynamic environment, with the ability to work on-site, remotely, and in our shop.
  • Documentation: Utilize CRM software to document customer information, track time, and manage customer relationships.
  • Process Improvement: Identify areas for improvement in our technical support processes and suggest enhancements to optimize customer satisfaction.
Requirements
  • Technical Experience: Proven experience as a computer repair technician, help desk technician, or other technical support role (1 year of experience preferred).
  • Technical Knowledge: Deep knowledge of general PC troubleshooting, Windows, networking, hardware, software (especially Microsoft Office), and mobile devices.
  • Additional Skills: Knowledge of Active Directory, Group Policy, Virtual Machines, Office 365 Administration, including Exchange Online, is a plus.
  • Soft Skills: Excellent communication and people skills, with a commitment to understanding customer requirements.
  • Physical Demands: Ability to lift up to 40 pounds occasionally.


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