IT Support Specialist
3 days ago
We are seeking a highly skilled and motivated IT Support Specialist to join our Technology Team. As a key member of our team, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.
Key Responsibilities- Assist with the support of KPA managed devices, including Windows Desktops/Laptops, Mac, Android, and iOS.
- Provide high-quality, customer-facing support for our Software as a Service (SaaS) products.
- Perform troubleshooting, time management, and communication skills to resolve tickets within established Service Level Agreements (SLAs).
- Assist with the maintenance lifecycle for all desktop, laptop, and mobile endpoints, operating systems, and software.
- Present IT-based training sessions to staff and document proprietary functions in the IT information repository.
- Minimum of 2 years of experience in implementation and maintenance of Windows desktop and server technologies, mobile device management, and security technologies.
- Experience working in an internally-facing IT support role.
- Strong communication and resolution skills.
- Bachelor's degree in Computer Information Systems, Management Information Systems, or Computer Science preferred.
We offer a competitive salary, eligibility for an annual bonus, and a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, PTO, paid and floating holidays, 401k with company match, and immediate vesting.
We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance or an accommodation due to a disability, please contact us at [insert contact information].
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