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Collections Specialist

2 months ago

Westminster, California, United States LBS Financial Credit Union Full time
Job Summary

We are seeking a highly motivated and detail-oriented Collections Representative I to join our team at LBS Financial Credit Union. As a key member of our collections team, you will be responsible for performing orderly, efficient, and legal collection procedures to protect the Credit Union against loss while ensuring full compliance with all relevant rules and regulations.

Key Responsibilities
  • Communicate with members to establish mutually acceptable repayment arrangements.
  • Take the appropriate course of action for the successful collection of past due accounts when routine techniques have not been successful.
  • Maintain a positive and professional interaction with members, branch offices, and departments.
  • Provide limited direction and guidance to Collection Representatives in the absence of the Vice President, Collections or Collection Supervisor.
  • May provide delinquent members with financial advice and counseling on a limited basis.
  • Work a standard Monday through Friday schedule with occasional Saturdays required.
Requirements
  • High School diploma or equivalent.
  • Some college preferred, with a focus in accounting, business, or finance.
  • A minimum of 1-2 years of financial institution experience as a collection representative or similar position. Credit Union background desirable.
  • Basic or developing experience with the use of external skip trace tools preferred.
  • Must know and understand the Federal Fair Debt Collection Practices Act and related rules and regulations governing the collection process.
Benefits

LBS Financial Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage, 12 paid holidays and accrued time off, a fully funded pension plan, 401(k) and Roth(k) options, and more.

As a valued employee, you will also have access to educational reimbursement, paid volunteer hours, loan discounts, and free branch services.

We are an equal opportunity employer and welcome applications from diverse candidates.