Residential and Commercial Oil Service Expert

6 days ago

Exeter, New Hampshire, United States Haffner's Full time
Job Description

Company Overview

Haffner's is a leading wholesale fuel distributor in New England, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

Our Mission

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Job Summary

Oil Service Technicians are responsible for the installation, maintenance, and repair of residential and commercial heating and cooling systems, as well as related tanks and piping.

Key Responsibilities

  • Installs, maintains, and repairs heating, ventilation, and cooling equipment at commercial and residential customer sites.
  • Communicates in a timely manner with office staff, maintaining a schedule and making sure any delays are properly communicated to the customer.
  • Follows a standardized format for customer visits:
  • Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
  • Diagnoses diverse electrical and mechanical service issues.
  • Explains the diagnosed issue in concise terms to the customer, together with the resolution.
  • Understands, and articulately conveys, company pricing and services to customers.
  • Repairs by obtaining any needed replacement parts, calibrating system to manufacturer's recommendations, and thoroughly testing components for functionality.
  • Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
  • Completes visit by obtaining customer signature and correct customer information, including email address.
  • Notifies dispatchers of any issues that require repair or compromise delivery or service
  • Maintains proper stock, parts, tools, and safety equipment in the vehicle.
  • Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues and ensuring that they are corrected, and submitting completed monthly vehicle inspection and mileage log forms.
  • Participates in company provided training opportunities on latest industry technologies.
  • Conducts visual oil tank inspections, recording condition with pictures and descriptions.
  • Executes other duties assigned by the Service Manager.

Requirements

  • A minimum of three years of experience in oil service or equipment sales preferred.
  • NH Oil Burner Service License.
  • EPA 608 certificate preferred.
  • Clean MA/ NH driving record.
  • Understanding of blueprints, plans, and manuals.
  • Ability to pass company-provided drug test, alcohol test, and physical.
  • Availability to work a flexible schedule, including weekends, overtime, and on call shifts.

Job Environment

While performing the duties of this job, the employee is regularly required to stand and walk. The employee must be able to bend or kneel to view underside of tanks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

  • Employee Discount on gasoline, and residential propane and oil
  • Medical, Dental, and Vision Insurance
  • 401K Retirement Plan with Company Match
  • Paid Time Off
  • Company Paid Life Insurance and Optional Life Insurance
  • Short-Term and Long-Term Disability
  • Critical Illness and/or Accident Insurance

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