Current jobs related to Customer Success Manager for Brokers - Providence, Rhode Island - DAT Freight Solutions

  • Broker Manager

    2 weeks ago

    Providence, Rhode Island, United States FrankCrum Full time

    About FrankCrumFrankCrum is a leading Professional Employer Organization (PEO) based in Clearwater, Florida, serving over 4,000 businesses across the United States. Our company culture emphasizes family values, collaboration, and respect, with a strong focus on our Pillars of Excellence: Integrity, Prosperity, and Affinity.The RoleWe are seeking a highly...

  • Power Broker

    1 month ago

    Providence, Rhode Island, United States Aon Full time

    Job Title: Casualty Broker - Power and RenewablesAon is seeking a highly skilled Casualty Broker to join our team in the Power and Renewables sector. As a key member of our team, you will play a crucial role in delivering innovative and effective solutions to our clients.Key Responsibilities:Work with clients to understand their risk management needs and...

  • Life Insurance Agent/Broker

    1 month ago

    Providence, Rhode Island, United States Mitchell Agency Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Life Insurance Agent/Broker to join our team at the Mitchell Agency. As a Life Insurance Agent/Broker, you will be responsible for researching and finding the best products from our 40+ A-rated carriers to protect new and existing clients.Responsibilities:Research and find the best product...

  • Life Insurance Agent/Broker

    6 days ago

    Providence, Rhode Island, United States Mitchell Agency Full time

    Job OpportunityWe are seeking a highly motivated and skilled Life Insurance Agent/Broker to join our team at the Mitchell Agency. As a key member of our team, you will be responsible for researching and finding the best life insurance products to protect our clients.Key Responsibilities:Research and analyze life insurance products from top carriers to find...

  • Customer Service Representative

    4 weeks ago

    Providence, Rhode Island, United States Potter League For Animals Full time

    Job Title:Customer Care AssociateJob Summary:We are seeking a highly motivated and compassionate Customer Care Associate to join our team at the Potter League For Animals. As a key member of our operations team, you will provide exceptional customer service, support animal adoption, and contribute to the overall success of our organization.Key...

  • Teaching Position in NYC

    2 weeks ago

    Providence, Rhode Island, United States Success Academy Full time

    Teaching Opportunity at Success AcademyWe are seeking a dedicated and passionate educator to join our team at Success Academy, a network of public charter schools in New York City. As a teacher, you will play a vital role in shaping the educational experience of our students and contributing to our mission of providing a high-quality, whole-child education...

  • Insurance Account Manager

    1 month ago

    Providence, Rhode Island, United States Cross Insurance Full time

    Insurance Account Manager **Job Summary** We are seeking a skilled Insurance Account Manager to join our team at Cross Insurance. As an Insurance Account Manager, you will be responsible for servicing personal lines insurance policies, creating and maintaining strong relationships with customers, underwriters, and other professionals. **Key...

  • Customer Service Manager

    6 days ago

    Providence, Rhode Island, United States Brown University Full time

    Job Description:The Customer Service Manager is a key leadership position at Brown University's Bookstore, responsible for overseeing the delivery of exceptional customer service and ensuring the highest level of professionalism among store staff. This role requires a strong leader who can manage and schedule staff, assist with hiring and staffing, and...

  • Insurance Account Manager

    1 month ago

    Providence, Rhode Island, United States Cross Insurance Full time

    Account Manager Role at Cross InsuranceWe are seeking a skilled Account Manager to join our team at Cross Insurance. As an Account Manager, you will be responsible for servicing personal lines insurance policies, creating and maintaining strong relationships with customers, underwriters, and other professionals.Key Responsibilities:Maintain a Property &...

  • Customer Service Representative

    5 days ago

    East Providence, Rhode Island, United States VIMO INC Full time

    Customer Service RepresentativeAt VIMO INC, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry.Key Responsibilities:Provide technical...

  • Student Success CRM Specialist

    2 months ago

    Providence, Rhode Island, United States Rhode Island College Full time

    Job SummaryWe are seeking a highly skilled Enrollment Management CRM Specialist to join our team at Rhode Island College. The successful candidate will be responsible for managing our CRM system, analyzing data, and developing strategies to improve student engagement and retention.Key ResponsibilitiesManage and maintain our CRM system, ensuring accurate and...

  • Account Associate

    2 weeks ago

    Providence, Rhode Island, United States Integrated Resources Full time

    Job Title: Account Associate - CRM Marketing TechnologyIntegrated Resources is seeking a highly skilled Account Associate to join our team. As an Account Associate, you will be responsible for cultivating critical relationships with field sales/service, broker/consultant community/customer teams, and Health local market and Home Office operations.Key...

  • Sales Representative

    2 weeks ago

    Providence, Rhode Island, United States The Mendicino Agency Full time

    Unlock Your Earning PotentialAre you looking for a career that offers flexibility, autonomy, and unlimited earning potential? Do you want to break free from the constraints of a traditional 9-to-5 job and build a life of financial freedom?We are seeking highly motivated and ambitious individuals to join our team as Independent Life Insurance Brokers. As a...

  • Customer Service Manager

    1 month ago

    Providence, Rhode Island, United States Burlington Full time

    Customer Service LeadBurlington is seeking a skilled Customer Service Lead to join our team. As a key member of our management team, you will be responsible for ensuring efficient service at the front of lines, communicating promotions and company updates, and monitoring transactions.Key Responsibilities:Direct cashier coverage and customer flow to ensure...

  • Customer Account Manager

    4 weeks ago

    Providence, Rhode Island, United States Lumen Inc Full time

    About LumenLumen is a leading provider of communication and technology solutions. We connect people, data, and applications, enabling businesses to grow and thrive. Our commitment to innovation, customer satisfaction, and employee well-being sets us apart.The RoleWe are seeking a highly skilled Customer Project Manager to join our team. As a key member of...

  • DSW Assistant Store Manager

    1 week ago

    Providence, Rhode Island, United States Designer Brands Full time

    Job SummaryThe Assistant Store Manager plays a vital role in driving sales and results by assisting and performing various functions alongside store management. This includes customer service, merchandising, omni activities, and inventory-related actions. As ambassadors to the brand, we are dedicated to providing a shopping experience that satisfies the...

  • Transaction Manager

    2 weeks ago

    Providence, Rhode Island, United States CBRE Full time

    About the RoleAs a CBRE Transaction Manager, you will play a crucial role in the management of real estate transaction activities for a defined portfolio of commercial properties. This position is part of the Brokerage job family, responsible for the buying, selling, and leasing of industrial, office, retail, and other commercial properties on behalf of...

  • Program Management Specialist

    4 weeks ago

    Providence, Rhode Island, United States Center for Employment Training Full time

    Program Consultant for Waste DiversionCenter for Employment Training (CET) is seeking a Program Consultant for Waste Diversion in Providence, RI. This remote role involves working with businesses to implement waste management programs like recycling and composting.Key Responsibilities:Providing technical assistance to businesses to develop and implement...

  • Customer Service Team Manager

    6 days ago

    Providence, Rhode Island, United States Burlington Full time

    Customer Service Lead Role at BurlingtonAs a Customer Service Lead at Burlington, you will be responsible for: Directing cashier coverage and customer flow at the front of lines to ensure efficient service. Assisting the management team in communicating promotions and company updates. Monitoring and validating returns, exchanges, check authorizations, voids,...

  • Customer Service Representative

    4 weeks ago

    Providence, Rhode Island, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionThis role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to...

Customer Success Manager for Brokers

2 months ago

Providence, Rhode Island, United States DAT Freight Solutions Full time

About DAT Freight Solutions
DAT Freight Solutions is a recognized leader in the SaaS technology sector, specializing in transportation supply chain logistics. With over 45 years of experience, we have consistently driven innovation within the industry.

Our commitment to excellence is evident as we provide a comprehensive suite of software solutions utilized by millions of customers daily. These clients rely on DAT for the most pertinent data and precise insights, empowering them to make informed business decisions and enhance their profitability.

We proudly operate the largest marketplace of its kind in North America, having posted 400 million freights in the previous year, alongside a database reflecting $150 billion in annual global shipment market transaction data.

The Opportunity

We are seeking a dedicated Broker Customer Success Manager to enhance our exceptional Inside Sales team.

This role offers the flexibility of remote work, focusing on the Great Lakes Region.

Candidate Profile

The selected candidate will engage with new customers, promote upselling and cross-selling opportunities, and maintain robust customer relationships within their designated territory. Proven experience in meeting or exceeding sales quotas is highly desirable, as performance will be evaluated against these benchmarks.

This position presents a unique opportunity to significantly impact customer success and retention within a pioneering SaaS company in freight analytics.

Key Responsibilities
  • Engage new customers to ensure long-term satisfaction.
  • Establish a partnership approach to support customer success.
  • Assess the size of customer operations and competitive landscape.
  • Identify usage patterns of DAT services and define success metrics.
  • Serve as the primary contact for customers at DAT.
  • Introduce additional DAT products and solutions that align with customer needs.
  • Leverage established relationships to foster customer loyalty.
  • Manage sales pipelines and facilitate sales discussions.
  • Develop customer relationships through proactive outreach.
  • Achieve and surpass monthly revenue targets.
Required Skills and Experience
  • Bachelor's Degree or equivalent experience in Account Management.
  • Demonstrated history of exceeding sales targets.
  • Strong ability to initiate conversations and close sales.
  • Excellent listening skills to provide tailored solutions.
  • Proficient multitasking capabilities with a keen attention to detail.
  • Strong computer proficiency.
  • Experience with SalesForce or similar CRM systems.
  • Highly organized and self-motivated.
  • Ability to adhere to established processes and procedures.
  • Quick learner with a thorough understanding of DAT products and pricing.
  • Commitment to teamwork and punctuality in scheduled shifts.
Why Choose DAT?

DAT Freight Solutions is celebrated as an employer of choice, offering a hybrid work environment and a commitment to creating a positive workplace culture.

Our core values, rooted in integrity, mutual respect, and open communication, guide our strategic vision and operational excellence.

We offer a competitive salary and benefits package, including:

  • Medical, Dental, Vision, Life, and AD&D insurance
  • Parental Leave
  • Paid time off and holidays
  • 401k matching
  • Employee Stock Purchase Plan
  • Tuition Reimbursement Program
  • Employee Assistance Program

Join us in making a meaningful impact in the freight industry while being part of a collaborative and supportive team culture.