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Client Relations Coordinator

2 months ago

Tampa, Florida, United States AMERICAN METALS SUPPLY LLC Full time

About American Metals Supply, LLC: We are a leading metals distributor, dedicated to providing top-quality aluminum products and exceptional service across the southeastern United States. Our team is composed of industry veterans who prioritize customer satisfaction and employee well-being.

Position Overview: We are currently seeking a bilingual Sales Support Coordinator to enhance our sales operations. This pivotal role involves fostering strong client relationships, managing administrative tasks, and ensuring high-quality customer service.

Key Responsibilities:

  • Client Relationship Management: Support the sales team in nurturing and developing robust relationships with clients through consistent communication and follow-ups.
  • Administrative Duties: Manage various administrative responsibilities, including customer account management, invoice processing, and record maintenance. Oversee Return Material Authorizations (RMA) to ensure efficient returns and replacements.
  • Customer Service Excellence: Deliver outstanding customer service by addressing inquiries, resolving issues, and facilitating troubleshooting in a timely manner.
  • Material Specifications Support: Assist clients in understanding material specifications by providing necessary information and guidance.
  • Customer Follow-ups: Conduct follow-up activities to ensure client satisfaction and address any outstanding needs or concerns.
  • Sales Support: Aid the sales team by preparing sales documents, proposals, and coordinating sales initiatives.
  • Reporting: Generate and distribute regular reports on customer interactions, sales activities, and key performance metrics.
  • Troubleshooting Facilitation: Collaborate with other departments to resolve customer issues effectively.
  • Process Improvement: Identify and recommend enhancements to customer service and sales support processes.
  • Perform additional duties as assigned.

Qualifications:

  • Education: High school diploma or equivalent.
  • Bilingual proficiency in English and Spanish is preferred.
  • Experience: Minimum of 2 years in sales support, customer service, or a related field.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with CRM software is advantageous.
  • Attributes: Detail-oriented with a focus on accuracy; capable of working independently and collaboratively; proactive problem-solving attitude.

Benefits:

  • 401(k) with matching contributions
  • Dental and health insurance
  • Employee assistance program
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

American Metals Supply is an equal opportunity employer, committed to creating a diverse and inclusive workplace. All qualified applicants will receive fair consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.