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Front Desk Representative

2 months ago

Austin, Texas, United States Compass Group, North America Full time
Job Summary

We are seeking a skilled Front Desk Agent to join our team at Compass Group, North America. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Check guests in and out of the hotel, ensuring accurate and efficient processing of room assignments and payments.
  • Resolve guest challenges and concerns in a professional and courteous manner.
  • Promote hotel services and amenities to guests, upselling products and services as needed.
  • Assist with check-out payments and charges, accepting and recording various forms of payment.
  • Balance and drop receipts according to accounting specifications.
  • Provide guests with information about the facility, services, and amenities.
  • Receive and respond to special requests from guests, escalating issues to appropriate team members as needed.
  • Promptly answer telephone and email inquiries, retrieving and forwarding messages to/from guests.
  • Field and resolve guest complaints, escalating issues to appropriate departments as necessary.
  • Assist guests in emergency situations, maintaining a calm and professional demeanor.
  • Maintain adequate supplies and functional equipment at the Front Desk.
  • Perform special assignments as deemed by the General Manager, Guest Services Manager, or Manager on Duty.
Requirements:
  • Previous customer service experience is required.
  • Hotel front desk experience is preferred.
Benefits:

Associates at Compass Group, North America are offered a range of benefits, including:

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
  • Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
About Compass Group:

Compass Group is an equal opportunity employer, committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.