Enterprise Relationship Manager
6 days ago
About the Opportunity
FranConnect is a dynamic company seeking a skilled Enterprise Relationship Manager to drive growth and expand its customer base. As a key member of our team, you will be responsible for maintaining strategic relationships with mid-market customers, ensuring customer satisfaction, and identifying new business opportunities.
Key Responsibilities
- Act as a trusted advisor and strategic partner to assigned accounts, developing long-term partnerships with key stakeholders.
- Lead up-sell and cross-sell efforts to drive new business growth within existing accounts.
- Work closely with the Client Success team to build and deliver Quarterly Business Reviews to clients.
- Collaborate with internal stakeholders to align with customer needs and drive product adoption.
Requirements
- 3+ years of experience in account management, sales, and/or customer success, with a background in SaaS/tech environments.
- Proven track record of hitting monthly/quarterly/annual quota.
- Experience selling throughout the business chain from lower-to-executive levels.
- Ability to multi-task by working active deals and continuing to prospect and build new pipeline.
- Strong interpersonal skills, including effective listening and professional communication under pressure.
- Exceptional verbal and written communication skills.
- Bachelor's degree.
Salary Range: $85,000 - $115,000 per year, depending on experience.
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