Enterprise Relationship Manager

6 days ago


Herndon, Virginia, United States FranConnect Full time

About the Opportunity

FranConnect is a dynamic company seeking a skilled Enterprise Relationship Manager to drive growth and expand its customer base. As a key member of our team, you will be responsible for maintaining strategic relationships with mid-market customers, ensuring customer satisfaction, and identifying new business opportunities.

Key Responsibilities

  • Act as a trusted advisor and strategic partner to assigned accounts, developing long-term partnerships with key stakeholders.
  • Lead up-sell and cross-sell efforts to drive new business growth within existing accounts.
  • Work closely with the Client Success team to build and deliver Quarterly Business Reviews to clients.
  • Collaborate with internal stakeholders to align with customer needs and drive product adoption.

Requirements

  • 3+ years of experience in account management, sales, and/or customer success, with a background in SaaS/tech environments.
  • Proven track record of hitting monthly/quarterly/annual quota.
  • Experience selling throughout the business chain from lower-to-executive levels.
  • Ability to multi-task by working active deals and continuing to prospect and build new pipeline.
  • Strong interpersonal skills, including effective listening and professional communication under pressure.
  • Exceptional verbal and written communication skills.
  • Bachelor's degree.

Salary Range: $85,000 - $115,000 per year, depending on experience.



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