Enterprise Customer Experience Expert

3 weeks ago


Herndon, Virginia, United States Amazon Full time
About Amazon Web Services

AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders.

The Opportunity

We are looking for an experienced Customer Success Specialist to join our team. As a key member of our Customer Experience specialist team, you will help customers learn about and adopt Amazon Connect.

About the Role
  • Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
  • Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
  • Build customer skills and proficiency with Connect.

This role requires a strong understanding of CCaaS products and industry trends, as well as experience developing detailed account plans, including customer value maps. You should be able to apply technical solutions to solve customer experience issues at scale.

We offer a competitive salary of $145,000 - $175,000 per year, depending on location. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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