Communications and Portal Operations Specialist

2 weeks ago


Fort Worth, Texas, United States First Onsite - US Full time
Job Overview

A DAY IN THE ROLE OF A COMMUNICATIONS AND PORTAL OPERATIONS SPECIALIST

As a Communications and Portal Operations Specialist at First Onsite, your day begins with the vital task of ensuring effective communication through our portal, reflecting our dedication to exceptional customer service. Customer satisfaction is paramount, and you will address inquiries and resolve issues with promptness and efficiency. With a keen ear for client communication, you will understand their needs and provide precise answers to their queries.

This role requires adaptability as you may work in a 24/7 environment, adjusting to various shifts as necessary. Your attention to detail and efficiency will be crucial in meeting the key performance indicators (KPIs) established by management, ensuring that our service quality remains top-notch.

Your responsibilities will include organizing and analyzing data from diverse sources, engaging in various administrative and reporting tasks that will enhance your decision-making capabilities. By maintaining accurate records, you will support seamless operations. Your insights and recommendations will drive continuous improvements in our processes and service delivery.

Proactive communication with internal teams will be essential to guarantee adherence to standard operating procedures (SOPs), ensuring that client requirements are consistently met.


REQUIREMENTS

  • Minimum of two years of experience in a customer service role
  • Proficient in using desktop computer systems and managing multiple screens
  • Intermediate skills in data entry and typing

First Onsite is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Responsibilities may change at any time with or without notice.

Third-party resume submissions are not accepted. Any resume submitted will be considered the property of First Onsite, and the company will not be liable for any placement fees.


Applicants must be able to pass a background check and pre-employment drug screening, in accordance with federal, state, and local laws.

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