Customer Service Representative

2 weeks ago

Franklin, Massachusetts, United States Nissha Metallizing Solutions Full time
Job Title: Customer Service Administrator

Nissha Metallizing Solutions is a leading global manufacturer of metallized packaging & labeling solutions. We specialize in creating metallized paper foils that give labels and packaging a premium, high-end look. Our eco-friendly alternatives replace multi-layer materials.

We are part of the Nissha Group, with over 5,000 employees and production bases in various locations worldwide. We supply products to approximately 300 printing companies and converters in 80 countries.

Job Purpose:

We are seeking a detail-oriented Customer Service Administrator to join our Franklin, MA office team. As a customer-focused individual with excellent communication skills, you will play a crucial role in ensuring our customers have a positive experience.

Key Responsibilities:
  • Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Receive and confirm orders, and maintain accurate entry of sales orders and customer information into the system.
  • Prepare shipping documents, finalize invoices, and any other documents required by the customer.
  • Follow up and handle overdue payments.
  • Check purchase order conditions, customer credit limits, and payment due dates.
  • Follow up on shipment at the final destination according to Incoterms.
  • Follow up on upcoming shipments and orders.
  • Check availability on truck/container.
  • Handle documents based on payment conditions.
  • Communicate with Planning on fulfillment of orders and interface with other departments as needed.
  • Ensure that appropriate actions are taken to resolve customers' problems and concerns.
Requirements:
  • 3-4 years of proven Customer Support experience or experience as a Client Service Representative.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
  • Ability to meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Strong phone contact handling skills and active listening.
  • Comfortable working in an intercultural work environment.
  • Bilingual Spanish/English a plus, not required.
  • High school diploma or GED required.
Working Conditions:
  • Flexible Hybrid work schedule.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Fine motor skills are utilized when typing and using various office machines.

Nissha offers a comprehensive benefits package that includes health, dental, and vision insurance, Flexible Spending Accounts, life and disability insurance, a 401(k) plan with company match, a variable compensation plan, tuition assistance, employee assistance program, vacation, and paid holidays.

Please visit our website at http://www.nisshametallizing.com for additional company information.

Nissha Metallizing Solutions

24 Forge Park

Franklin, MA 02038

Nissha is an Equal Opportunity Employer

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