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Dental Office Coordinator

2 months ago

Franklin, Massachusetts, United States 42 NORTH DENTAL LLC Full time
Job Title: Patient Care Representative

At 42 North Dental LLC, we are seeking a highly skilled and compassionate Patient Care Representative to join our team. As a key member of our front office staff, you will play a vital role in providing exceptional patient care and administrative support to our patients and dentists.

Responsibilities:
  • Communicate Effectively: Interact with patients in a positive and professional manner via telephone and in person, ensuring a warm and welcoming experience.
  • Schedule and Confirm Appointments: Schedule and confirm appointments with patients, ensuring accurate and timely communication.
  • Treatment Plan Education: Review and educate patients on treatment plans and financial responsibilities, providing clear and concise information.
  • Insurance and Billing: Accurately confirm insurance benefits, communicate and collect patient payment obligations, and maintain accurate patient records.
  • Record Management: Maintain and manage patient records from initial forms and paperwork through billing procedures, ensuring accurate data entry and confidentiality.
  • Customer Service: Respond to and reply to requests for information, providing prompt and courteous service.
  • Compliance: Maintain strict compliance to HIPAA and patient privacy regulations.
Qualifications:
  • Excellent Communication Skills: Possess excellent customer service skills, clear speaking and telephone voice, and a positive attitude.
  • Technical Skills: Be comfortable in a computerized environment and possess the ability to multitask.