Customer Service Representative

1 week ago


Franklin, Massachusetts, United States Nissha Metallizing Solutions Full time
About Nissha Metallizing Solutions

Nissha Metallizing Solutions is a leading global manufacturer of metallized packaging and labeling solutions. We specialize in creating eco-friendly alternatives to multi-layer materials, offering a premium look to labels and packaging worldwide.

Job Purpose

We are seeking a detail-oriented Customer Service Administrator to join our Franklin, MA office team. As a key member of our team, you will play a crucial role in ensuring our customers have a positive experience.

Key Responsibilities
  • Interact with customers via various channels to provide support and information on products or services.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Receive and confirm orders, maintaining accurate entry of sales orders and customer information into the system.
  • Prepare shipping documents, finalize invoices, and other required documents.
  • Follow up on overdue payments and check purchase order conditions, customer credit limits, and payment due dates.
  • Communicate with Planning on fulfillment of orders and interface with other departments as needed.
  • Ensure timely resolution of customer problems and concerns.
Requirements
  • 3-4 years of proven customer support experience or experience as a Client Service Representative.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office Word, Excel, and Outlook).
  • Ability to meet deadlines, maintain a positive attitude, and provide exemplary customer service.
  • Strong phone contact handling skills and active listening.
  • Comfortable working in an intercultural work environment.
  • Bilingual Spanish/English a plus, not required.
  • High school diploma or GED required.
Working Conditions
  • Flexible hybrid work schedule.
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Fine motor skills are utilized when typing and using various office machines.
Benefits

Nissha offers a comprehensive benefits package, including health, dental, and vision insurance, Flexible Spending Accounts, life and disability insurance, a 401(k) plan with company match, a variable compensation plan, tuition assistance, employee assistance program, vacation, and paid holidays.

Please visit our website for additional company information.



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