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Customer Service Representative

2 months ago

Salisbury, Maryland, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and licensed professional to join our State Farm Agent team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and helping our business grow through value-based conversations and remarkable customer experiences.

Responsibilities:
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic and commitment to success, with a focus on delivering exceptional results and exceeding customer expectations.
Requirements:
  • Property & Casualty license (required)
  • Life and Health license (required)
  • Excellent interpersonal and communication skills, with the ability to work effectively in a team environment.
  • Strong organizational and problem-solving skills, with a focus on delivering timely and accurate results.
  • Ability to learn and adapt to new computer functions and systems.
What We Offer:
  • Competitive salary and commission/bonus structure
  • Paid time off (vacation and personal/sick days)
  • Retirement plan
  • Valuable experience and growth opportunities within our agency

If you are a motivated and licensed professional looking for a rewarding career with excellent income and growth potential, we encourage you to apply. Please submit your resume for consideration, and we will follow up with you on the next steps in the interview process.