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Customer Service Representative

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Clearwater, United States Mark Forgas - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and promoting the growth of our business.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, following up with them as needed to ensure their needs are met.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Communication: Utilize exemplary communication skills to efficiently meet the needs of customers while promoting the growth of our business.
Requirements
  • Dedication to Customer Service: A strong commitment to providing exceptional customer service and building long-term relationships.
  • Sales Experience: Previous sales experience, preferably in an outside sales or inside sales representative role, retail sales associate, or telemarketing.
  • Licensing: Ability to obtain a Property and Casualty License and a Life/Health License.
  • Marketing Goals: Ability to achieve mutually agreed-upon marketing goals.
Benefits
  • Hourly Pay: Competitive hourly pay rate.
  • Bonus Opportunities: Opportunities for bonus pay based on performance.
  • Growth Potential: Opportunities for growth and advancement within the company.