Security Communication Specialist

6 days ago


Orlando Florida, United States Orlando Health Full time

Job Summary:

The Security Communication Specialist serves as the primary contact for various issues related to the safety and security of employees and guests at Orlando Health. This role requires a high level of professionalism, attention to detail, and effective communication skills.

Key Responsibilities:

  • Emergency Response: Answer a high volume of emergency and routine calls for service accurately and professionally, ensuring a safe and timely response of field resources.
  • Alarm Monitoring: Monitor burglary, panic, and fire alarm systems 24 hours a day, obtaining pertinent information from callers to facilitate a prompt and professional response.
  • Dispatch and Coordination: Dispatch field resources via a multi-channel radio system, coordinating tactical communications between field resources, supervisory personnel, and administrative staff, as well as local law enforcement and other outside agencies during critical situations, emergencies, and disasters.
  • Confidentiality and Compliance: Maintain strict confidentiality and adhere to all Orlando Health policies and procedures, ensuring compliance with FCC rules and regulations to prevent fines and/or license revocation/suspension.
  • Communication and Teamwork: Work effectively with confidential employee and patient information, security access codes, and other sensitive data via a specialized computer program, maintaining reasonably regular and punctual attendance consistent with Orlando Health policies.

Requirements:

  • Education and Training: High school graduate or equivalent, with the ability to quickly and accurately type and process calls for service.
  • Experience: One (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio required.

Working Environment:

This role requires working in a fast-paced environment with a high level of attention to detail, effective communication skills, and the ability to work well under pressure. The ideal candidate will be able to maintain confidentiality, work effectively in a team environment, and adhere to all Orlando Health policies and procedures.


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