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Immigrant Services Coordinator
2 months ago
Role Summary: The Caseworker is responsible for delivering trauma-informed support to refugees and eligible immigrants, ensuring a smooth resettlement process and fostering client self-sufficiency. This role involves close collaboration with clients, colleagues, and external organizations to create tailored service and self-sufficiency plans that align with individual client needs and preferences, utilizing a wide array of resources including financial, medical, social, and vocational services.
Key Responsibilities:
- Facilitate timely pre- and post-arrival services to guarantee clients receive essential living resources such as housing, food, medical care, and transportation, while acclimating to their new surroundings.
- Conduct comprehensive intake assessments to identify client needs. Collaborate with clients to develop personalized self-sufficiency plans and timelines, providing targeted support through direct services, referrals, and advocacy.
- Monitor and evaluate client progress towards established goals, addressing any challenges that arise and ensuring optimal use of available resources.
- Document all client interactions in compliance with program guidelines. Maintain accurate client records in databases and assist with necessary tracking and reporting.
- Work collaboratively with colleagues and partner organizations, fostering relationships with local service providers to enhance client support.
- Utilize personal, insured vehicles and/or public transportation to travel and assist clients as required throughout the service area.
- May oversee and guide the activities of volunteers and interns.
- Perform additional duties as assigned.
Experience:
- A minimum of 2 years of relevant professional experience in the human services sector is strongly preferred.
- Experience working with refugee and immigrant populations is highly desirable.
- Exceptional relationship-building, diplomacy, and networking abilities; adept at cultivating internal and external partnerships.
- Proven effectiveness in a multicultural environment, with strong communication skills.
- Self-motivated with excellent problem-solving capabilities, capable of managing multiple tasks and prioritizing effectively.
- Meticulous attention to detail and accuracy in all work outputs.
- Fluency in English, both spoken and written; proficiency in languages spoken by IRC clients, such as Dari, Farsi, and/or Pashto, is preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and skilled in utilizing digital tools for data entry, research, and problem-solving.
- Possession of a valid driver's license and access to a personal, insured vehicle.
- This role involves a mix of standard office settings, remote work, and fieldwork within the service delivery area.
- Weekend and/or evening work may be required.
