Storage Facility Representative
4 weeks ago
As a Storage Facility Representative with Platinum Storage Group, you will provide exceptional customer service to our clients, ensuring a positive experience from initial contact to lease completion. Your primary responsibilities will include greeting customers, answering phone calls, and responding to voicemails in a timely and professional manner.
Key Responsibilities:
- Provide outstanding customer service to all clients, including answering phone calls and responding to voicemails.
- Greet customers in the office and throughout the facility, ensuring a welcoming and secure environment.
- Assist customers in selecting the appropriate storage unit size for their needs.
- Complete customer leases and collect rent payments in a timely and accurate manner.
- Perform daily security checks of the facility, including lock checks and audits.
- Perform minor maintenance and custodial duties to maintain a clean and orderly facility.
- Enforce rules governing the property and effectively resolve customer/tenant problems.
Requirements:
- Previous retail, support, or customer service experience.
- Computer experience, preferably with the MS Office suite.
- Effective communication skills, both written and verbal.
- Demonstrated high customer service standards.
- Pass a pre-employment drug screen and have acceptable results of a background check.
- Current valid driver's license and auto insurance.
Physical Requirements:
- Sit or stand for up to 8 hours per day.
- Ability to traverse the entire property for audit, lock removal, or tour purposes.
- Ability to bend, twist, and lift.
- Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure.
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