Storage Facility Representative

4 weeks ago


Fontana, California, United States Platinum Storage Group Full time
Job Description

As a Storage Facility Representative with Platinum Storage Group, you will provide exceptional customer service to our clients, ensuring a positive experience from initial contact to lease completion. Your primary responsibilities will include greeting customers, answering phone calls, and responding to voicemails in a timely and professional manner.

Key Responsibilities:

  • Provide outstanding customer service to all clients, including answering phone calls and responding to voicemails.
  • Greet customers in the office and throughout the facility, ensuring a welcoming and secure environment.
  • Assist customers in selecting the appropriate storage unit size for their needs.
  • Complete customer leases and collect rent payments in a timely and accurate manner.
  • Perform daily security checks of the facility, including lock checks and audits.
  • Perform minor maintenance and custodial duties to maintain a clean and orderly facility.
  • Enforce rules governing the property and effectively resolve customer/tenant problems.

Requirements:

  • Previous retail, support, or customer service experience.
  • Computer experience, preferably with the MS Office suite.
  • Effective communication skills, both written and verbal.
  • Demonstrated high customer service standards.
  • Pass a pre-employment drug screen and have acceptable results of a background check.
  • Current valid driver's license and auto insurance.

Physical Requirements:

  • Sit or stand for up to 8 hours per day.
  • Ability to traverse the entire property for audit, lock removal, or tour purposes.
  • Ability to bend, twist, and lift.
  • Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure.


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