Customer Service Representative

3 weeks ago


Fontana, California, United States Northgate Gonzalez Markets, Inc. Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.

Key Responsibilities

  • Provide prompt and courteous service to customers, answering questions and resolving issues in a professional and friendly manner.
  • Maintain a clean and organized store environment, including the sales floor, stockrooms, and other areas as assigned.
  • Assist customers with purchases, including carrying out groceries and loading items into their vehicles.
  • Sort and return-to-stock items (go-backs) back to their normal shelf locations.
  • Perform price check functions and obtain items from shelves to replace exchanges or items that customers desire to purchase.
  • Assist in training personnel when assigned.
  • Greet all customers and provide them with prompt and courteous service or assistance.
  • Accurately record in-store use of merchandise in accordance with company policies.

Requirements and Conditions

To be successful in this role, you must have a high school education and be able to perform arithmetical calculations at the eighth-grade level. You must also be able to read, write, analyze, interpret, and understand the English language with sufficient proficiency. Additionally, you must be able to present a valid work permit if under the age of 18.

Work Environment

The work environment includes occasional exposure to refrigerated frozen food storage areas with temperatures as low as 20 degrees (Fahrenheit) below zero. The employee may occasionally be required to accompany or escort refrigeration repair personnel to machine and compressor rooms which can have extremely high noise levels.



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