Hotel Front Desk Representative
4 weeks ago
We are seeking a skilled Hotel Front Desk Representative to serve as the primary point of contact for our guests. This role involves managing all aspects of guest accommodation, including registration, reservations, and providing information about rooms, rates, and amenities.
The ideal candidate will have a strong customer service attitude, excellent communication and organizational skills, and experience working in the hotel industry. They will be responsible for performing check-in and check-out tasks, managing online and phone reservations, and providing information about our hotel and its services.
Key Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean and tidy
- Confirm group reservations and arrange personalized services for VIP customers
- Upsell additional facilities and services
- Maintain updated records of bookings and payments
- Cash Handling experience
- Set up breakfast room
- Prepare food items
- Keep lobby, restroom, breakfast area, and other areas clean and organized
Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate
- Customer service attitude
- Excellent communication and organizational skills
Working Conditions:
- 8 hour shift
- Monday to Friday
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Benefits:
- Competitive Compensation
- Employee Discounts
- 401(k)
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