Enterprise Customer Success Strategist

2 days ago

New York, New York, United States Global Relay Full time
About Us

Global Relay is a leading provider of cloud-based information archiving solutions, serving the world's most highly regulated firms. With over 20 years of experience, we have established a reputation for delivering industry-leading solutions that meet the most stringent regulatory requirements.

Job Summary

We are seeking an Enterprise Customer Success Specialist to join our team. As a key member of our Customer Success team, you will be responsible for leading and managing relationships with our marquee customers. This role requires a strong understanding of cloud solutions, excellent communication skills, and the ability to assess customer needs and deliver appropriate solutions.

Key Responsibilities
  • Provide world-class service in handling and resolving customer inquiries
  • Work closely with internal stakeholders to provide a single interface for customer inquiries
  • Identify sales and upsell opportunities to existing customers
  • Manage the ongoing relationship between Global Relay and enterprise accounts
  • Assess, clarify, and validate customer needs on an ongoing basis
  • Lead and manage the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP)
  • Organize and track projects and campaigns executed by the Customer Success team
  • Conduct phone prescreening interviews of potential employees and recommend to the team lead
  • Participate in Global Relay forums, client visits, and conferences
About You
  • Degree or diploma and/or 3+ years of account management or customer service-related experience, ideally in the information technology sector
  • Demonstrates ability to assess customer needs and deliver appropriate solutions
  • Professional business manner with the ability to comfortably interact with various executive business levels
  • Proven ability to effectively manage time, workload, and shifting priorities in a fast-paced environment
  • Excellent verbal and written communications skills
  • Previous direct experience with Salesforce or other CRM system is highly desirable
  • Resourceful with strong problem-solving skills
  • Enthusiastic, strong work ethic, and positive attitude
  • Excellent listening, negotiation, and presentation skills
What We Offer

Global Relay offers a comprehensive total rewards package, including competitive compensation, comprehensive health benefits, paid vacation days, and a 401(k) retirement plan with company contribution matching. We also provide additional perks and amenities to enhance your work experience, including a subsidized meal program for employees based at our New York office.

Why Join Us

At Global Relay, we believe in fostering a culture that breeds creativity and rewards perseverance and hard work. We are committed to diversity, equity, and inclusion, and we seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture.

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