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Regional Service Manager

2 months ago

Mountain View, California, United States Siemens Industry Software GmbH Full time

Job Summary

The Regional Service Manager is responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics.

Key Responsibilities

  • Maximize customer loyalty and satisfaction through effective service delivery and communication.
  • Communicate the value proposition of Siemens service to customers and stakeholders.
  • Obtain service financial goals through revenue attainment and effective cost containment.
  • Ensure compliance with regulatory requirements and industry standards.
  • Meet annual RSM goals and metrics as established.
  • Prioritize customer and business objectives to provide clear direction to customer service teams.
  • Develop long-term value-based relationships with key accounts.
  • Provide additional escalation support to resolve key account issues.
  • Develop proactive account plans to prevent or predict issues.
  • Provide continuous communication across the organization for key accounts.

Requirements

  • Bachelor's degree in a related field or equivalent combination of education and experience.
  • 8+ years of successful experience in a directly related field and successful demonstration of key responsibilities and knowledge.
  • Excellent organizational skills.
  • Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization.
  • Ability to read, analyze, and translate into action financial profit and loss statements.
  • Professional-level knowledge of using analytical databases and complex Excel workbooks and associated pivot tables.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to thrive as a member of a collaborative, cross-functional team.
  • Competent knowledge of MS Office applications.

Preferred Qualifications

  • Past experience in managing large remote employee-based territories.
  • Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience.
  • Ability to articulate and explain the value of Service Agreement offerings.
  • Working knowledge of SAP or experience with equivalent enterprise service software solutions.