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Client Support Specialist
2 months ago
Are you ready to embark on a fulfilling career? At Dixie Electric, Plumbing & Air, we prioritize both your professional and personal growth.
Since our inception in 1908, we have established a legacy of excellence and a commitment to exceptional customer service. We are currently seeking a dedicated customer service advocate to enhance our team in Montgomery, Alabama.
Position Overview: This is a full-time role, operating Monday through Friday, with an on-call rotation that may include weekends. Shifts are available from 8 AM to 5 PM or 9 AM to 6 PM.
Your Attributes:
- Exceptional communication and customer service skills.
- A collaborative team player.
- Strong work ethic and leadership qualities.
- Deliver outstanding customer experiences by empowering clients.
- Customize solutions for both residential and commercial clients to enhance their experience.
- Manage work orders, purchase orders, and job scheduling.
- Efficiently navigate multiple software applications.
- Research and identify solutions using digital resources.
- Thrive in a paperless environment while ensuring customer privacy.
- Welcome feedback and coaching to maximize your potential.
- Maintain a positive, empathetic, and professional demeanor at all times.
- Respond promptly to customer inquiries through various channels.
- Address and resolve customer complaints effectively.
- Document customer interactions, transactions, and feedback.
- Coordinate with colleagues as necessary.
- Provide insights on the efficiency of customer service processes.
- Complete assigned administrative tasks.
- Ensure customer satisfaction and deliver professional support.
- Integrity in all actions.
- Commitment to service excellence.
- Mutual respect among team members.
- Dedication to delivering happiness.
- Prioritization of safety.
- Continuous improvement and dedication to our craft.
- Competitive compensation.
- 401K plan with matching contributions.
- Paid holidays and time off.
- Health insurance for employees and their families.
- Incentive programs.
- Access to LegalShield services.
- Support from Marketplace Chaplains.
- On-site National Certified Counselor.
- Opportunities for professional development.
- At least five years of experience in customer service via phone.
- Ability to engage with customers in a courteous and professional manner.
- Calmness under pressure, especially with distressed customers.
- Interest in leveraging innovation and technology.
- Strong attention to detail and multitasking capabilities.
- Excellent written, verbal, and listening skills.
- Proficiency in Microsoft Office.
- Self-motivated and able to work independently.
- Ability to maintain excellent attendance and adhere to schedules.
- Typing speed of 30+ words per minute.
- Must pass background checks as required.
- Must be at least 18 years old.
- A genuine enjoyment of teamwork.