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Client Support Specialist

2 months ago


Montgomery, Alabama, United States Dixie Electric, Plumbing & Air Full time

Are you ready to embark on a fulfilling career? At Dixie Electric, Plumbing & Air, we prioritize both your professional and personal growth.

Since our inception in 1908, we have established a legacy of excellence and a commitment to exceptional customer service. We are currently seeking a dedicated customer service advocate to enhance our team in Montgomery, Alabama.

Position Overview: This is a full-time role, operating Monday through Friday, with an on-call rotation that may include weekends. Shifts are available from 8 AM to 5 PM or 9 AM to 6 PM.

Your Attributes:

  • Exceptional communication and customer service skills.
  • A collaborative team player.
  • Strong work ethic and leadership qualities.
Key Responsibilities:
  • Deliver outstanding customer experiences by empowering clients.
  • Customize solutions for both residential and commercial clients to enhance their experience.
  • Manage work orders, purchase orders, and job scheduling.
  • Efficiently navigate multiple software applications.
  • Research and identify solutions using digital resources.
  • Thrive in a paperless environment while ensuring customer privacy.
  • Welcome feedback and coaching to maximize your potential.
  • Maintain a positive, empathetic, and professional demeanor at all times.
  • Respond promptly to customer inquiries through various channels.
  • Address and resolve customer complaints effectively.
  • Document customer interactions, transactions, and feedback.
  • Coordinate with colleagues as necessary.
  • Provide insights on the efficiency of customer service processes.
  • Complete assigned administrative tasks.
  • Ensure customer satisfaction and deliver professional support.
Our Values:
  • Integrity in all actions.
  • Commitment to service excellence.
  • Mutual respect among team members.
  • Dedication to delivering happiness.
  • Prioritization of safety.
  • Continuous improvement and dedication to our craft.
Benefits:
  • Competitive compensation.
  • 401K plan with matching contributions.
  • Paid holidays and time off.
  • Health insurance for employees and their families.
  • Incentive programs.
  • Access to LegalShield services.
  • Support from Marketplace Chaplains.
  • On-site National Certified Counselor.
  • Opportunities for professional development.
Qualifications:
  • At least five years of experience in customer service via phone.
  • Ability to engage with customers in a courteous and professional manner.
  • Calmness under pressure, especially with distressed customers.
  • Interest in leveraging innovation and technology.
  • Strong attention to detail and multitasking capabilities.
  • Excellent written, verbal, and listening skills.
  • Proficiency in Microsoft Office.
  • Self-motivated and able to work independently.
  • Ability to maintain excellent attendance and adhere to schedules.
  • Typing speed of 30+ words per minute.
  • Must pass background checks as required.
  • Must be at least 18 years old.
  • A genuine enjoyment of teamwork.
Dixie Electric, Plumbing & Air is an Equal Opportunity Employer, committed to a drug-free workplace and compliance with ADA regulations. We do not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or disability.